Marine Software Consultant

Come Join the IB Team- We are looking for Software Consultants who are passionate about what they do, are flexible and committed, share our social values and who are great team-workers.

A Little about IB- For almost 35 years, IB has been dedicated to the design, development and implementation of enterprise asset management systems for the technical, maintenance and energy management of all kinds of assets.
Thanks to IB's software solutions, technologies and services, customers can plan and schedule maintenance activities, technically and economically monitor third-party performance, streamline production processes and services, and have full control of their assets, no matter the industry nor the type of asset (fleets of land and sea vehicles, infrastructure and real estate assets, or others). Check out our website at: https://www.ib-marine.com

About the Position- The role involves close collaboration with Project Managers, Team Members and Clients in the timely execution of assigned project deliverables. The Software Consultant will be expected to work on several concurrent project tasks in partnership with team members and clients, while deploying and delivering IB’s products and services. Software Consultants provide implementation, training, best practices, industry standards and professional consulting services in cooperation with understanding diverse clients’ business objectives and solving complex business and software issues.

This position provides support to end users by handling service requests. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for network, desktop, and server problems. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations. Software Consultant should possess a clear understanding of functionality for multiple supported products and/or applications and of the practical business processes customers use when implementing and operating the supported products.

Job Responsibilities- The primary responsibility of the Software Consultant is to provide technical solutions to the IB client base.

Required Qualifications

· Demonstrate a general understanding of architecture/infrastructure/server software

· Ability to effectively and efficiently troubleshoot technical problems

· Advanced knowledge of current Microsoft desktop and server operating systems

· Advanced knowledge of SQL, data extract, manipulation languages

· Familiarity with network troubleshooting

Essential Duties

· Provides resolution for service tickets

· Works with clients to evaluate and solve technical problems

· Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes

· Configures and supports internal and/or external networks

· Develops and maintains all systems, applications, security, and network configurations

· Troubleshoots network performance

· Recommends upgrades, patches, and new applications and equipment

Required Skills / Attributes

· Passion for delivering excellence in customer service

· Excellent written and verbal communication skills: English is mandatory and other languages are desirable

· Strong detail orientation

· Ability to work independently

· Excellent analytical and problem-solving skills

· Must be resourceful and able to take initiative in a dynamic environment

Good to have

· Maritime experience or knowledge/understanding of maritime business processes

· Past experience as seafarer or graduation as Naval Architect and Marine Engineer

· Knowledge of Business Intelligence Tools (e.g. Qlikview, Tableau)

This job includes the availability to travel (domestic or international) and/or to spend work periods at the customer's office