Marina Manager

THIS POSITION IS LOCATED IN COEUR D'ALENE, ID. RELOCATION ASSISTANCE PROVIDED, AND TEMPORARY EMPLOYEE HOUSING AVAILABLE.

Discovery Land Company creates one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. Through these environments, Clubs foster relationships, share unforgettable and life-changing experiences, embrace well-being, and inspire pure expressions of love, joy, compassion, and gratitude in all forms.

At Gozzer Ranch we believe that meeting the mission stated above is a promise we get to deliver on every day. Gozzer Ranch Employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to create a viable and fun world for future generations, we do this by operating from our company’s unwavering values, learning, growing, and adjusting as we go.

As the Marina Manager for Gozzer Ranch and Discovery Marina, you will be part of creating the Gozzer Ranch Experience. You may be asked to perform other tasks (outside of your key areas of responsibility) from time to time based on business needs. While performing all tasks at Gozzer Ranch we require passion and behavior that embodies our company values:

· PEOPLE ARE OUR PRIORITY

· WE RESPECT PEOPLE, PLACES, AND CULTURES

· WE DO THE RIGHT THING

· WE BELIEVE IN HAVING FUN

Your key areas of responsibility are outlined below:

Key Area #1 Essential Function

· The Marina Manager oversees the daily operations of Discovery Marina, which encompasses the Docks, valet operation, Boat Captains, Beach, Marina Office, and the Fleet of Boats. Their responsibilities include recruitment, staffing, training, maintaining cleanliness, organizing the Marina, and ensuring a welcoming atmosphere for members and their guests.

Key Area #2 Slip Leasing

· Managing the leasing process for marina slips, including allocating available slips, screening potential tenants, and negotiating lease agreements.

· Responsible for annual contracts, lease agreement legal review, and designs.

· Maintaining accurate records of slip availability, lease agreements, and tenant information.

· Responding to inquiries from potential tenants, providing information about available slips, lease terms, and marina amenities.

· Collecting payments from tenants and ensuring timely and accurate record-keeping of financial transactions.

· Enforcing marina rules and regulations, including ensuring compliance with lease terms and addressing any violations or disputes.

· Collaborating with the Gozzer’s management team to develop pricing strategies and rental policies.

· Responsible for the development and monitoring of the slip leasing budget, ensuring financial goals are met.

· Staying informed about local regulations and permits related to slip leasing and ensuring compliance.

Key Area #3 Marina Maintenance

· Responsible for all maintenance and repair within the marina, office, beach, and back-of-house areas.

· Developing and implementing maintenance schedules and procedures to ensure the proper functioning of all equipment, structures, and utilities that comply with the club's operational schedule.

· Conduct regular inspections of the marina premises to identify any maintenance or safety issues.

· Managing the inventory of maintenance supplies, tools, and equipment, and ensuring their availability when needed.

· Collaborating with vendors and contractors to obtain quotes, schedule repairs, and oversee the quality of work performed.

· Responding to maintenance requests and addressing any urgent or critical issues promptly.

· Maintaining accurate records of maintenance activities, including work orders, inspections, and repairs.

· Development and monitoring of the maintenance budget, ensuring cost-effective practices and efficient resource allocation.

· Keeping up to date with industry standards, local and federal regulations, and best practices related to marina maintenance.

· Providing training and guidance to staff on proper maintenance techniques and safety procedures.

· Participating in meetings and providing input on marina improvement projects and long-term maintenance plans.

· Maintaining positive relationships with marina and club members, addressing their concerns, and ensuring their satisfaction with maintenance services.

· Conducting regular inspections of slips to ensure they are in good condition and meet safety standards.

Key Area #4 Valet Operations and Team

· Overseeing the day-to-day operations of the boat valet service, ensuring efficient and timely service delivery.

· Managing a team of Dockhands, including hiring, training, scheduling, and performance management.

· Write a staff schedule within your budget and the appropriate daily coverage for all areas.

· Order, distribute, and keep all dockhands in good clean uniforms consistent with the Club’s standards.

· Coordinating the parking, launching, and retrieval of boats, ensuring proper handling and care.

· Daily boat maintenance for member boats, including uncovering and covering, stocking basic supplies, and wiping down and cleaning.

· Provide fueling, pump-outs, details, and drop-offs when requested.

· Maintaining accurate records of boat inventory, including boat details, owner information, and storage locations.

· Delegating private boat drivers who are qualified for that specific vessel without causing low staffing for valet operations.

· Implementing and enforcing safety protocols and procedures to ensure the well-being of staff and the protection of boats.

· Collaborating with boat owners to understand their specific needs and preferences, providing personalized service.

· Monitoring and maintaining cleanliness and organization in the valet area, ensuring a professional and welcoming environment.

· Conducting regular inspections of boats for any damage or maintenance needs, reporting and coordinating repairs as necessary.

· Developing and implementing training programs for boat valets, ensuring they are equipped with the necessary skills and knowledge.

· Resolving customer complaints or concerns in a professional and timely manner, striving to provide excellent customer service.

· Maintaining positive relationships with boat owners and marina tenants, addressing their needs, and fostering a positive customer experience.

· Assists other Outdoor Pursuits staff in planning and implementing Club Events when Marina services are required.

· Understanding member and member guest needs. Provide them with personalized solutions by suggesting activities and facilities provided by the Club.

· Create a clean, safe, welcoming atmosphere.

· Daily stocking of towels, sunscreen, water, ice, and any other amenities.

· Keep daily records of usage of the Marina and report needed charges to the Outdoor Pursuits office daily.

Key Area #5 Member Boat Service

· Scheduling routine maintenance tasks such as oil changes, filter replacements, and lubrication to ensure the proper functioning of boat engines and systems when requested.

· Diagnosing and troubleshooting boat engine and system problems and providing appropriate repairs or recommendations for further action.

· Scheduling member boats if in need of repairing or replacing damaged or malfunctioning boat components, including engines, propellers, steering systems, electrical systems, and ballast systems.

· Conducting boat winterization and de-winterization procedures to protect boats during the off-season.

· Assisting boat owners with boat customization or upgrades, based on their specific requirements and preferences through local 3rd party vendors.

· Providing boat cleaning and detailing services, including hull cleaning, polishing, and interior cleaning.

· Conducting boat safety inspections to ensure compliance with relevant regulations and standards.

· Responsible for the accurate purchasing and billing of hard and soft goods, boating supplies, tubes, and other boat-related items when requested.

· Schedule launching and retrieving their boats from the water.

· Maintaining accurate records of services provided, including work orders, parts used, and customer interactions.

· Providing excellent customer service by addressing customer inquiries, and concerns, and providing recommendations for boat maintenance and care.

· Collaborating with other boat service providers or suppliers to source parts, tools, or expertise when needed.

Key Area #6 Club Wake Boats, PWCs, Pontoons, and Cruiser Boat Maintenance

· Daily boat maintenance includes uncovering and covering, stocking basic supplies, and wiping down and cleaning.

· Providing boat cleaning and detailing services, including hull cleaning, polishing, and interior cleaning.

· Create a club boat maintenance schedule to ensure that all club boat services don’t interfere with club operations.

· Scheduling routine maintenance tasks such as oil changes, filter replacements, and lubrication to ensure the proper functioning of boat engines and systems when requested.

· Diagnosing and troubleshooting boat engine and system problems and providing appropriate repairs or recommendations for further action.

· Scheduling club boats if in need of repairing or replacing damaged or malfunctioning boat components, including engines, propellers, steering systems, electrical systems, and ballast systems.

· Conducting boat winterization and de-winterization procedures to protect boats during the off-season.

· Conducting boat safety inspections to ensure compliance with relevant regulations and standards.

· Responsible for the accurate purchasing and billing of hard and soft goods, boating supplies, tubes, and other boat-related items.

· Schedule launching and retrieving their boats from the water.

· Maintaining accurate records of services.

Key Area #7 Discovery Marina Shuttle Boats and Captains

· Oversee all payroll-related items for the captains (new hire paperwork, employee discipline, terminations).

· Provide fleet boats with backup assistance when boats are at max occupancy, out of service, fueling, or on hold due to weather or other unlisted circumstances.

· Collaborate with Vendors/Lead Captain on annual boat maintenance, routine summer maintenance, and popup repairs while keeping the budget and the club’s best interests in mind.

· Write a staff schedule within your budget and the appropriate daily coverage for all areas (captain and first mate).

· Order, distribute, and keep all Captains in good clean uniforms consistent with the Club’s standards.

· Work with the OP office and Marketing to coordinate the scheduling of cruises, and transportation of D-1 and other boats as needed.

· Ensure all fleet boats are operating on schedule.

Key Area #8 OP Office and Marina Office

· Work with the OP Office on all scheduling, charging, tracking, and forecasting of OP Activities at the Marina

· Structure the Marina Office to be a complimentary service to the membership and improve communication with the line staff.

· Capture all revenue and create added revenue sources through additional programming and services at the Marina.

Key Area #9 Beach and OP Recreation

· Oversee all payroll-related items for the Beach staff (new hire paperwork, employee discipline, terminations).

· Purchase and maintain an adequate amount of beach recreation supplies (aqua glide, paddle boards, kayaks, etc.).

· Seasonal set-up, breakdown, and storage of all beach equipment.

· Write a staff schedule within your budget and the appropriate daily coverage for all areas.

· Ensure all staff are family-friendly and engaging for the area.

· Create a clean, safe, welcoming atmosphere.

· Daily stocking of towels, sunscreen, water, ice, and any other amenities.

· Develop programs and encourage the membership to get involved in OP activities.

Key Area #10: Member Experience and Vibe

· Uphold the Club’s policies and procedures both personally and with your staff.

· Ensure that each member and member guest receive outstanding service in a friendly environment. This includes promptly and professionally greeting and acknowledging every member and member guest, maintaining outstanding service standards, and possessing solid product knowledge.

· Communicate with members to create an honest relationship where their service needs, food and beverage selections, and other dining-related services are known to you and your team.

· Exceed member and member guest expectations.

· Create 100% guest satisfaction by providing our Gozzer brand behavior and genuine hospitality.

· Give personal attention and take personal responsibility for a member and member guest experience.

· Promoting services and activities provided to Gozzer Ranch members.

· Understanding member and member guest needs. Provide them with personalized solutions by suggesting activities and facilities provided by the Club.

· Assisting in creating the service vibe with your team through service-minded experiences.

Key Area #11: Teamwork

· Work intentionally to include all co-workers and peers.

· Support Club wide services and events when possible.

· Create good working relationships with ALL Gozzer Employees.

· Maintain a courteous attitude toward ALL Gozzer Employees.

Key Area #12: Recruiting and Training

· Work with Human Resources and the Marina Manager to organize and create a recruitment plan that accurately identifies needs.

· Participate in activities to increase overall applicants to Gozzer Ranch.

· Attend college career days, and local job fairs and keep an online presence for posting all needed openings.

· Be creative and innovative in ways to recruit and retain staff of 20-30 employees in the different areas (Dock, Beach, Marina Office, Boat Captains, and Crew).

· Plan and implement safety procedures, making sure the staff is certified with basic skills and has the necessary resources available (CPR, first aid, USCG certification, and background checks).

· Ordering uniforms and ensuring the staff is dressed appropriately each day for the specific areas.

· Developing and implementing training programs for marina staff, including new hires and ongoing professional development.

· Assessing training needs and identifying areas for improvement in knowledge, skills, and performance.

· Creating training materials, including manuals, presentations, and online resources, to support the training programs.

· Keeping open lines of communication with staff to gather feedback, address concerns, and ensure training programs meet their needs.

Knowledge, Skill, and Abilities:

· Prior marina management experience preferred.

· Must have strong overall knowledge of boats.

· Must have knowledge and adherence to all state laws pertaining to the sale and service of liquor and other alcoholic beverages.

· Comply with Idaho State Health and Wellness regulations.

· Possess good computer knowledge.

· Ability to work effectively with all personality types.

· Ability to understand and carry out verbal and written instructions independently.

· Ability to perform mathematical calculations correctly.

· Ability to work weekends, holidays, mornings, and nights.

· Ability to work in all weather conditions and temperatures including inside and outside areas.

· Ability to perform light physical tasks, exerting up to 25 lbs. of force on a frequent basis and up to 75 lbs. on an occasional basis independently or with help.

· Ability to perform such activities as grasping, lifting, reaching, crouching, walking, sitting, and carrying.

THIS POSITION IS LOCATED IN COEUR D'ALENE, ID. RELOCATION ASSISTANCE PROVIDED, AND TEMPORARY EMPLOYEE HOUSING AVAILABLE.

About Discovery Land Company: Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts throughout North America. We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinct with their architectural styles, world-class amenities, and high levels of service. We don’t build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest of service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable. We are extremely grateful to be recognized as one of the world’s top mid-sized employers for 2018 by Forbes magazine. For more information about our company - http://www.discoverylandco.com

About Gozzer Ranch Golf & Lake Club: Gozzer Ranch offers the perfect setting for living life to its fullest amid the grandeur and undisturbed beauty of the great Northwest. Whether you choose to spend these moments teaching your son or daughter to bait a hook, pampering yourself with a spa treatment, enjoying an unforgettable round of golf, or sailing in the summer breeze, these are the kinds of moments that create memories that will be cherished for generations to come - http://gozzerranchclub.com

Job Type: Full-time

Schedule:

• Day shift
• Holidays
• Weekends as needed

Ability to Relocate:

• Minneapolis, MN: Relocate before starting work (Required)

Work Location: In person