- Paid professional interpreter training and continuous development.
- Incentives for meeting attendance targets and reaching tenure milestones.
- A variety of benefits including but not limited to: Medical, Dental, Vision, Employee Assistance Program (EAP), Accident, Critical Illness & Life, AD&D, Insurance Package, Inpatient Hospital, Short Term Disability, and 401K Retirement.
- Employee Referral Program.
- Advancement opportunities within the organization.
- Interpreter support.
- An inclusive and diverse work environment.
- Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
- Participate in online, video and audio training sessions.
- Deliver interpretation services via video and expediently type data on a company-provided device, such as a laptop, in order to perform the essential functions of the job.
- Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
- Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
- Maintain a professional demeanor throughout the video and audio interpreting sessions at all times.
- Remain calm during video and audio interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls.
- Maintain punctuality and availability during scheduled work hours.
- Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
- Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
- Demonstrate commitment to cultural sensitivity and working in a diverse environment.
- Fluency in Mandarin and English and skilled in the associated cultural dynamics.
- Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
- Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
- Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
- Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands.
- Must be at least 18 years of age.
- Legally authorized to work in the United States.
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
- High school diploma or equivalent.
- Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration.
- Ability to read and write the requested languages – highly preferred.
- High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 3 Mbps.
- Your home office should provide space for a backdrop of 5 ft by 7 ft and; a desk and chair.
- A direct connection from the modem to the desktop or laptop must be used. Cable or fiber optic services are preferred. For optimal connectivity: Satellite service is not permissible.
- Must have access to a quiet space free from background noise or distraction.
- Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer and webcam the majority of the workday.
- Must use a headset for prolonged periods of time.
- Must be able to operate company provided software and systems to perform all aspects of the job.
- Must have sufficient manual dexterity to type or write.
- Able to lift up to 26 lbs.
- May be exposed to moderate noise levels; i.e. computer, audio, telephone.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)