Manager, Technical Training - Fl

Manager, Technical Training      

General Characteristics:

• Manages the IT training life cycle, including needs analysis, training strategy and development and delivery of training programs and tools for IT professionals and end-users.
• Additionally, implements and manages a skills management and competency development process for the IT professional staff and end-user community.
• Coordinates or provides services to identify business and subsequent training drivers for the organization and identifies technology drivers for the analysis of roles and their associated skills and competencies.
• Leads analysis of current skills to identify skill gaps and works with IT to prioritize skills training and development imperatives.
• Ensures a technical learning environment exists in the organization. Responsible for ensuring capability of technology is maximized through effective training, resulting in transfer of knowledge and skills that support organizational needs.
• Oversees the development of curriculums and specific courseware to address skill gaps for IT professionals and end-users, and oversees the selection and usage of various training delivery systems and certification/testing methods to assess the effectiveness and efficiency of programs.
• Measures training return on investment (ROI) and helps to pilot test new training techniques, strategies, tools and processes to increase training effectiveness.

Dimensions Education:

• Bachelor's Degree in Instructional Technology, Computer Science, Information Systems, Education, or another related field.
• Or equivalent work experience.

Experience:

• A minimum of 7 years of Training (including curriculum development for IT and instructional technology) experience, 2 or more years of training management experience.

Breadth:

• Middle level management.
• Works under general direction of senior level management. Typically manages and mentors' supervisors, project leads and/or technical staff.
• Works on multiple, complex projects as a project leader and a subject matter expert.
• Frequently reports to a corporate training officer, IT Chief Operating Officer or Chief Information Officer.