Manager, Sales (Smb Consultants)

at Verint Systems, Inc. in Boise, Idaho, United States

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .

Overview of Job Function:

The Manager, SMB Presales manages a team of Solution Consultants. The Manager, SMB Presales plays a role in assigning new sales opportunities that have been qualified by the solution consultants. This role is responsible for training/ onboarding/ development of the solution consultant team. Drive projects and initiatives supporting the Solution Sales organization, supporting excellence in presales execution. This position is responsible for Presales deal execution and is aligned with the Americas to drive revenue for the Americas region. The Manager, SMB Presales makes business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures and communicates regularly with peers, inside and outside of the organization to ensure alignment to reach the sales revenue targets.

Principal Duties and Essential Responsibilities:

+ Execute the Company's sales strategies and support achievement of established sales quota. Sales quota will be based on assigned quota as well as national targets.

+ The leadership point of contact for Solution Consultants into the solution sales organization for staffing requests based upon the requirements of the opportunity; this includes ensuring that all approved opportunities are well qualified and appropriate for presales team engagement.

+ Drives sales best practices and ensures all steps of the sales cycle are completed.

+ Collaborates with Solution Consultant and sales teams to define/execute account and opportunity strategy. Leads or delegates customer discovery calls to discover key business objectives and the corresponding value associated with meeting those objectives.

+ Assigns Solution Consultant (SC) in coordination with the SP to determine best suited resource to win the opportunity. Leverages their broad solution knowledge to assist with creative solution strategy, ensuring delivery of the most competitive, value-based solution Verint can offer to meet customer objectives.

+ Provides feedback to Solution Consultants on performance and skills. Facilitates bi-directional communication; communicates best practices, competitive intelligence, new approaches gathered/developed by Presales back to the SC team.

+ Collaborates with Sales RVPs and SPs and AEs where needed.

+ Orchestrates and participates in customer facing events, includes ensuring a facilitator is assigned for each event (facilitator may be AE, Solution Principal or solution consultant). This ensures Verint differentiation is reinforced and understood by customers, ensuring transitions are smooth, open items tracked, and required follow- up.

+ Ability to lead and drive assigned projects across a highly matrixed organization - ensuring milestones and deliverables are completed according to plan. This may include but is not limited to cross-functional launch plans.

Minimum Requirements:

+ Bachelor's degree in business or related field, or equivalent work experience.

+ Experience in training/education/consulting.

+ Five years of professional, functional experience (e.g., consulting, sales operations, sales enablement) with 5 years of progressive leadership experience.

+ Ability to negotiate and influence stakeholders, secure alignment, and drive projects to completion.

+ Ability to lead multiple detailed projects and program elements in a fast-paced challenging environment.

+ Exceptional communications skills, with the ability to communicate and present effectively to multiple levels across the organization in both one-on-one and group settings. Attention to detail.

+ Proficiency in sales and sales enablement technologies including salesforce automation, e-learning platforms and lesson management systems, video conferencing and recording platforms (Cisco WebEx, Microsoft Teams, ON24, etc.), and support community/portal development.

+ Strong knowledge of sales effectiveness (skills/knowledge training).

+ Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

+ The ability to obtain the necessary credit line required to travel.

Preferred Requirements:

+ Experience in AI and Data Science. Practical knowledge preferred; however good working knowledge is also acceptable.

+ Should have in-depth knowledge of contact center operation either in a vendor capacity or have implemented solutions across the contact center as a practitioner.

+ Working knowledge of the data ecosystems such CRMs, CDPs and ERPs.

+ Architectural knowledge of data lakes and data warehouses. Especially Amazon, GCP, Microsoft Azure and Snowflake.

+ Strong Communication and Presentation Skills.

+ Strong analytical and critical thinking skills.

+ Ability to think on your feet.

+ Excellent customer service and leadership skills.

\#LI-BS1

MIN: $140K

MAX: $175K

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on one's race (including but not limited to natural hair, hair texture, hair type and protective hairstyles), color, religion, national origin, or sex, pregnancy (including childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), sex stereotyping, (including assumptions about a person's behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws (collectively, "Protected Characteristics"), will not be tolerated. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.

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