Manager, Risk Management

Risk Manager

Full Time, Day Shift, 40 hours/wk, Mon -Fri 8:00am - 4:00pm, no weekends or holidays

We are fighting for a healthier world and a new era of wellness!

Nearly a decade ago, we set out to build an entirely different kind of health care company from the ground up—one that unlocks access to affordable, high-quality, and economically sustainable care and wellness in ways never imagined. Today, we are one of the largest private, physician-led health care networks—caring for millions of people across the U.S. Our transformative, fully integrated model represents a new beginning for America’s health care system and others around the world.

We have hospitals across 7 states serving over 800 communities, with more than 43,000 employees. We are ushering in a new day of world class health care. From renowned pediatricians, sports medicine specialists and cardiac surgeons to state-of-the-art hospitals, urgent care centers and medical practices, we can offer easier access to high-quality affordable health care to people nationwide — when they need it and where they want it.

St. Elizabeth’s Medical Center, a Boston University Teaching Hospital, provides patients and families access to some of Boston’s most respected physicians and advanced treatments offering specialized care, including:

• Advanced Center for Cardiac Surgery
• da Vinci® Robotic surgery program; Mako Robotic-Arm Assisted Surgery
• Level III Neonatal Intensive Care Unit (NICU)
• Award-winning bariatric surgery program
• Dana-Farber Cancer Institute at St. Elizabeth's Medical Center
• State-of-the-art emergency care with short wait times

Our medical staff, made up of some of the highest rated physicians in Boston, treats patients in our community practices in neighborhoods, including Allston, Boston, Brighton, Brookline, Newton, Watertown and Weston.

Benefits:

• Grow with a health system that supports career advancement
• Competitive Pay & Salary Increases
• Employee Referral Program
• Locations close to home, that support work-life balance
• Affordable Medical, Dental and Vision Coverage
• 401k via Fidelity, for eligible employees, with company match
• Tuition Assistance / Reimbursement
• Family atmosphere and team approach that provides flexibility
• Opportunities to grow your career, and not change your employer
• And much more!

Job Summary

Assists the Director of Quality and Safety with the development and implementation of the Hospital-wide Quality and Safety Plan consistent with board approved plans and regulatory and standard setting agencies

I. Qualifications:

• Bachelors Degree Preferred
• 1-3 years of office experience in a customer service role.

Minimum skills/abilities:

• Three to five years experience within a healthcare setting with a focus on patient safety, Risk Management or quality improvement. Experience and/or demonstrated understanding of root cause analysis and FMEA analysis. Experience in statistical analysis tools. Recent experience with core measure data collection and analysis
• Strong organizational skills
• Strong interpersonal skills, ability to work across disciplines
• Ability to analyze data, formulate meaningful information
• Ability to work with, develop, motivate multi-disciplinary CQI Teams
• Strong orientation to patient care in accordance with the Medical Center's values, particularly the holistic approach to healing
• Ability to work with highly sensitive and confidential information with appropriate discretion
• Able to communicate verbally and in writing in the English language
• Training in patient safety or Risk Management and quality/performance
• Improvement methodology, concepts, education and implementation
• Membership and active participation in professional organization(s)

Certification/Licensure:

• Current license to practice as an RN in any state is preferred, if RN, BLS certification is required

II. Job Relationships:

• Collaborates with the following staff, by job category:
• Vice President, Medical Affairs
• Vice President, Patient Care Services
• Patient Care Directors
• Physician Leaders
• Case Managers
• Patient Care Assessment Coordinator
• Director, Care Management Systems
• Infection Control Nurse Epidemiologist
• Serves in a consultative role to the following:
• Q & S Task Forces
• Directors of Support Services
• Medical Staff Service Committees
• Serves on Hospital committees as directed:
• 1. Quality and Safety Committee
• 2. Grievance Committee
• 3. Patient Safety Triage Team
• Supervised and/or reportable to the following, by job category:
• 1. Q & S Director

III. Authority:

• Under the general supervision of the Quality and Safety Director, with latitude for independent initiative and judgment, the Quality/Risk Program
• Manager is responsible for assisting with the day to day implementations of the Medical Center's approved Q & S Plan

IV. A. Responsibilities/Essential Functions:

• "Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.”
• Provides administrative support for the Quality and Safety Committee, Patient Safety Triage Team, Performance Improvement Task Forces and other related committees
• Attends departmental/hospital meetings where measurement and evaluation functions and quality management activities are performed, as agreed upon by the Director of Quality and Safety and/or Chairman of the committee or the Director of Service
• Attends Performance Improvement Task Force meetings and Collaborative Group Practice meetings where performance improvement activities are conducted
• Assists with the annual evaluation of the Q & S Plan and Program, on behalf of the Q S Committees
• Assists with follow-up of patient safety and risk issues addressed by the Quality and Safety Committee a/or Safety Committee
• Assists departments with the development, implementation of hospital tracking system for quality management issues. Orients personnel to required use
• Assists departments with the integration of quality and Risk Management activities
• Reviews departmental quality indicators for compliance, appropriateness and rationale
• Reviews and analyzes incident reports, rates by severity and conducts all follow-up as identified from review. Completes trending analysis to identify top priority areas for improvement
• Conducts root cause analysis in the event of a sentinel or near miss event. Coordinates review of medical information, debriefs all individuals as identified, performs cause and effect analysis and coordinates expert panel review, root solution and follow-up for all incidents identified
• Conducts FMEA analysis when high volume, high risk opportunities as discovered through incident report analysis. Organizes team, creates process maps, creates failure modes analysis, identifies prevention and/or corrective action strategies and implants as identified
• Assists Director with appropriate reporting of risk events to regulatory agencies and insurance carrier
• Understanding and implementation of programs related to national and local patient safety initiatives
• Acts as liaison to statewide and national collaborative for quality and safety initiatives
• Available on beeper at all times during scheduled working hours
• Performs all other job related duties as requested by the Director of Quality and Safety
• Duties as assigned by Director of Q & S

B. Responsibilities/Non-Essential Functions:

V. Reporting Requirements:

• Reports directly to the Director of Quality and Safety
• Reporting includes, but is not limited to:
• Quality and patient safety issues requiring consideration and/or action by the Quality and Safety Department
• Departmental status regarding participation, support and collaboration with the Hospital Performance Improvement Program
• Serious incidents and/or severe breaches in quality of care to the Director of Quality and Safety
• VI. Accountability:
• Shall be accountable for the on-going integration of Quality and Risk Management within the Q and S Program
• Shall be accountable for abiding by all relevant departmental/hospital policies and procedures
• Shall be accountable for maintaining the confidentiality and security of all hospital related, medical staff related and patient related data and information

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• Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

Job Type: Full-time

Pay: $100,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Ability to Relocate:

• Brighton, MA 02135: Relocate before starting work (Required)

Work Location: In person