Manager, Research & Insights (Hybrid Work Environment)

• The ideal candidate would come to First Book Research & Insights with a solid foundation in market research practices and client service and would be ready to join us as we continue to build this ever-growing focus of First Book.
• This candidate would ideally complement First Book’s existing capabilities and help First Book continue to expand its research and data analytics capacities even further, with an eye toward supporting strategic growth for the organization.
• The individual will have a strong sense of urgency, excellent communication skills, and experience delivering outstanding client service.

• To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.
• The responsibilities listed below are representative of the knowledge, skill and/or abilities required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Partner with First Book leadership to develop research strategies and designs that effectively address organization and partner challenges and goals
• Design, program, test, and administer surveys. Manage data collection, analysis, and report of final results.
• Draft focus group discussion guides, manage recruitment efforts, and monitor virtual focus groups live
• Conduct descriptive and inferential analyses, customer lifetime value analyses, and thematic coding analysis
• Use administrative data to contextualize and inform R&I research agenda
• Respond to internal data requests (to support proposal development, partner reporting, etc.)

• Compile findings into partner-ready presentations and present findings internally and to partner “clients”
• Provide ongoing project management ownership for roll out of key studies for both internal and external stakeholders
• Work with First Book leadership to determine findings that will be compelling and important to press, thought leaders, policy makers, funders, and the First Book Network
• Support the design and implementation of an annual First Book Signature Study

• Maintain the network Salesforce dashboard and manage new report development
• Develop and manage an electronic data hub that provides First Bookers seamless access to data they need for funding proposals, partner reports, etc.
• Determine how existing member registration & sales data can be better used to drive membership and sales growth
• Develop & streamline management of research respondent database

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill and/or ability required:
• Deep analytics expertise; ability to not just work with data, but also derive insights and conclusions from large datasets
• Knowledge of Salesforce, Qualtrics, and Policy Map a plus
• Knowledge of programing languages like R/R Studio, Python, SQL, Java, Javascript a plus
• Demonstrated entrepreneurial skills. An entrepreneurial spirit is a core to First Book’s DNA. Must be a tenacious self-starter.
• Exceptional writing and presentation skills. Must be able to produce creative written content and presentations quickly and under time pressure
• Strong interpersonal skills and the ability to spark, cultivate, and grow relationships with corporate leaders. Must be able to maintain the highest level of confidentiality
• Keen organizational skills and ability to handle multiple tasks simultaneously in a fast-paced environment
• Ability to represent First Book in a variety of settings, including with external partners
• A passion for First Book’s mission that is visible and contagious
• A sense of humor—this one is required
• Is a thought leader, stays abreast of trends
• Has a Beginners Mind, always looking for new ways to make things better
• Embodies the values of Trust, Customer Success, Innovation, and Equality

• 5+ years’ experience in qualitative and quantitative market research and data analytics or equivalent educational experience
• 5+ years’ experience in client management

• Hybrid Work Environment - work schedule is partially in-person and partially remote
• Dental & medical insurance
• Life and Accidental Death and Dismemberment coverage
• Vacation leave
• Sick leave
• Twelve Annual Holidays
• 401K and employer matching pension contribution
• Transportation benefits

First Book (https://firstbook.org) believes that education offers children the best possible path out of poverty. Since 1992, First Book has distributed more than 200 million books and educational materials to children from low-income families. Reaching 5 million children from birth to age 18 annually, First Book has built the country’s largest and fastest growing network of educators serving kids in need. Today First Book reaches over 500,000 educators nationwide with an additional 1,000 joining every week. In addition to our work in the United States, First Book also distributed books to children in more than 30 countries last year. A recognized leader in social enterprise, First Book harnesses the power of the private sector to advance social change. First Book has also been highlighted for its innovation and impact by the Schwab Foundation for Social Entrepreneurship, the World Economic Forum and in case studies at Columbia Business School, Wharton Business School, the Yale School of Management, and the London School of Economics. Finally, Charity Navigator recently awarded First Book its highest rating, including a perfect score for Accountability & Transparency.All full-time employees are eligible for the following benefits:Medical insuranceDental insuranceLife and Accidental Death and Dismemberment coverageVacation leaveSick leaveEleven Annual Holidays401 K and employer matching pension contributionTransportation benefits