Manager, Product Content

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What you get to do in this role:

• This is a writer-manager position divided roughly 50/50.
• Manage a close-knit team of four writers who document ServiceNow seismic components, which are the building blocks of ServiceNow user interfaces.
• Write about components using Figma as your authoring tool.
• Work across the entire organization handling all Usage Guidelines documentation.
• Create and lead innovative projects to improve the usability and adoption of seismic components.
• Work closely with other writing teams that use seismic components.
• Inspire and support direct reports at all career levels.
• Work with a program manager to weigh and distribute workloads.
• Collaborate with other content-producing teams to share knowledge and avoid duplicating efforts.
• Check in regularly with development team managers to get feedback and, if necessary, help course correct to get deliverables back on track.
• Meet one-on-one with each direct report on a weekly or bi-weekly basis.
• Conduct quarterly performance-related conversations with team members, provide feedback about areas of improvement, and recognize outstanding efforts.
• Recruit excellent team members who are not only solid information developers, but who work well with the rest of the team.
• When required, support the team in the development of product documentation for current and future releases of our product.
• Review content on a regular basis, provide feedback on progress, adherence to standards, and overall completeness.

To be successful in this role:

Preferred Qualifications:

• Background in Figma and DITA.
• Have a growth mindset.
• A strong, positive communicator who can relate large-picture initiatives and detailed information to direct reports and upper management.
• High level of creativity, flexibility, and dependability, and the ability to react quickly in a fast-paced environment.
• Knowledge of structured task-based writing.
• Proven experience relating to different levels of the organization and working effectively with peers.

Basic Qualifications:

• BS/BA in Technical Communication, English, Computer Science, related field, or equivalent experience, with 5+ years of experience writing software documentation for a technical audience.
• 3+ years of technical documentation management experience in a large software organization.

#PCX

For positions in California (outside of the Bay Area), we offer a base pay of $104,000 - $182,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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