- Lead, mentor, and develop a team of Digital Project and Program Managers including contract resources as required.
- Manage stakeholders across various levels of the organization (up to VP+), including feedback loops and expectation management.
- Partner and collaborate with stakeholders across Technology, Brand, Product Management, Ecommerce, and other groups to identify and predict annual and ongoing resource needs.
- Utilize industry best practices, techniques, and standards to elevate processes and tools in support of the team, the quality of the work, and the efficiency of how the team operates.
- Support the team in creating and updating project plans, briefs, milestones, schedules, budget follow-up documents, and other documents related to specific projects.
- Measure, report, and communicate project/ program/ portfolio performance, tracking milestones across the portfolio for key projects.
- Execute & communicate the program strategy and overall program/portfolio story (via a project charter).
- Intake work within the portfolio and work with the leaders to determine how to move forward. Create and maintain an onboarding playbook for both new hires and new projects.
- Create and maintain a program/project scope playbook.
- Work with your Manager, to continuously assess, investigate and improve PG&P processes supporting the Digital and Ecommerce teams.
- Minimum BA / BS degree from a four-year accredited university is preferred
- Project Management Professional (PMP) certification
- 5+ years of project management and/or related experience and 2+ years of people leadership experience
- Experience seeing projects through the full lifecycle and according to outlined scope, budget, and timeline with a demonstrated ability to anticipate, mitigate, and resolve conflicts across working groups.
- Excellent interpersonal skills including analytical, problem solving, organizational, issue resolution, and customer relationship management with demonstrated people leadership skills.
- Experience working and collaborating with multiple disciplines, including technical systems and/or technical teams and/or agile scrum seen as an asset.
- Excellent communication skills: verbal, written, negotiation and presentation.
- Has a deep desire to learn and improve by seeking, accepting and acting on productive feedback.
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
Immigration support is not available for this role.
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
This role is classified as Hybrid under our SSC Workplace Policy:
In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.