AddressWe are seeking a dynamic and experienced individual to join our team as a Manager, Parcel and Mail Operations. This leadership position involves driving the development and implementation of a robust reporting platform, optimizing Parcel and Mail Operations to enhance efficiency and cost-effectiveness and strong partnership and mentorship.
What you will do – Essential Responsibilities
Team Leadership
- Lead, mentor, and inspire our Parcel and Mail Operations Team
- Foster a collaborative and results-driven team culture
Reporting Platform Design, Development and Troubleshooting:
- Spearhead the creation and launch of a new reporting platform to analyze trends and identify opportunities within the department.
- Utilize in-depth knowledge and analytics experience to develop actionable insights.
- Oversee system administration and optimization within Parcel and Mail Operations
- Troubleshoot reporting escalations and implement solutions for continuous improvement
Process Improvement
- Apply best practices and leverage internal or external business processes to enhance products and services in the Parcel and Mail Operations domain.
- Analyze cost/benefit scenarios for consolidation opportunities and shipping methods.
Vendor Management
- Cultivate and maintain strong relationships with CarMax third-party vendors to ensure seamless collaboration and service delivery.
Training and Communication
- Contribute to the development and creation of training materials and communication tools.
- Assist in training teams on the effective use of reporting tools and analytics.
Project Management
- Demonstrate strong project management skills to execute initiatives successfully.
- Drive projects from inception to completion, ensuring timelines and objectives are met.
- Build robust internal partnerships essential for project success.
- Strong ability required to evaluate ad-hoc requests as proposed by store locations, Home Office, and Home Office extensions
Qualifications and Requirements
- Bachelor’s degree in Business or equivalent preferred
- Proven experience in analytics and Parcel and Mail Operations, with a deep understanding of industry best practices.
- 3+ years of strong leadership skills, with a track record of successfully leading and motivating teams.
- Expert level MS Office applications Excel, Word and PowerPoint required
- Demonstrated experience in developing and implementing reporting platforms.
- Proficient in analyzing cost/benefit scenarios and optimizing shipping methods.
- Excellent communication skills, with the ability to convey complex information to both technical and non-technical audiences.
- Project management experience, including the ability to manage multiple projects simultaneously.
Work Location and Arrangement: This role will be based out of the Richmond, VA CarMax Corporate office.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
