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Form of workThe Opportunity: This role, Manager, Operations Services is responsible for activating systems and processes to enhance the quality of our operations and profitability across all locations, corporate and franchise. This role will work cross-functionally with IT, Marketing, Field Operations, other business stakeholders, vendors, and franchisees to support field and support center implementations to drive efficiency and operations excellence within the Cans. You will serve as a consultant to our field operations team in areas of innovation, L&D, marketing, supply chain and more while serving as a key voice of our Smalls Squad Members.
What You'll Be Working On: Supports the implementation of all restaurant systems and builds tools and guides to support their role outs Measures performance through the operations scorecard to provide support and direction on restaurant-level improvements in speed of service, accuracy, and guest sentiment Support the testing process to enhance restaurant execution and drive sales growth through new equipment, systems and/or products Partner with our field operations team, department leaders, and vendors to drive traffic and efficiency to reach our sales and profitability goals This role requires a person with deep understanding of restaurant operations, who can facilitate the relationship between the restaurants and the systems used daily as well as manage project criteria and timelines Manage and execute hands-on testing, training, and deploying of restaurant systems, new releases, enhancements, and initiatives to include products and equipment, platform processes such as delivery, e-Commerce, mobile ordering and Point-of-Sale Implementation focus in areas of digital, production management, Can operations, and partnerships Serve as a support center field operations consultant in areas of innovation, L&D, marketing and supply chain Working cross-functionally to support LTO's by means of ingredient ordering, promotional execution guides, and product simulations Work cross-functionally to align processes and support ongoing improvements to make them more efficient Ensure project teams have a proactive approach to delivery against commitments Serve as a leader and influence the organization in a manner to build better processes, systems and communications across all leadership, franchisees, and teams Facilitate communication to field staff and franchise partners regarding Operating Services updates Sustain a culture of continuous improvement of operational procedures, policies, and management practices to achieve organizational goals
