Manager Of Cybersecurity Service Operations

Job Description

Global Technology Risk Management (GTRM) is the team that is ultimately responsible for securing McDonald’s information assets at a global level. This role will manage vendor support teams that handle the operations of our Cybersecurity Services. This includes critical services essential to the functioning of McDonald’s at all levels. The cybersecurity operations team is composed of several McDonald’s employees as well as multiple vendors, each responsible for operating one or more services.

The Manager of Cybersecurity Operations will lead will work closely with partners globally to oversee the day-to-day tactical functioning of the processes and people dedicated to the organization. The position must define the strategy and direction for those performing these daily activities and set clear expectations, goals, and requirements that must be obtained as a measure of success. This position will work closely with market technology teams, GTRM service engineering teams, application owners, key vendors and others to ensure the continued reliable operation of McDonald’s Cybersecurity Services.

Responsibilities

• Ensure the successful operation of a world-class cybersecurity operations program by collaborating with our key vendors to deliver effective support services and ensure the reliable operations of our Cybersecurity Services.
• Ensure that Cybersecurity Services maintain high availability and resiliency at all times.
• Work with cross-functional teams to identify and implement ways to reduce support tickets and improve service operation.
• Perform functions promptly and with an acute level of attention to detail, urgency, and thoroughness.
• Drive strategic improvement projects within Cybersecurity Services and measure their impact. (Continuous improvement methodology).
• Ensure security policies, standards, procedures, and guidelines are followed.
• Act as a mentor to vendor partners on projects and provide on-the-job training. Schedule work, assigns responsibility, and delegates authority for assigned projects.
• Ability to analyze complex operational issues, determine their cause and impact on the business, and identify the corrective action needed to prevent and eliminate such issues in the future
• Work with engineering teams to ensure operations processes are taken into account as services are created, enhanced, and updated.
• Ensure vendors follow appropriate policies, SOPs, training, and guidelines for managing services.
• Make recommendations for projects to improve operations.

Qualifications

Minimum Requirements

• Bachelor’s degree in Engineering, Computer Science, CyberSecurity or equivalent experience.
• 3+ years of experience in building or operating security or IT infrastructure services.
• Experience managing 3rd party vendors and service providers

Desired skills:

• Experienced in ITIL or other service management framework.
• Familiarity with complex multinational companies and distributed business models.
• Experience and willingness to lead a 24x7x365 team and work non regular hours.
• Ability to interpret and understand business needs and convey such issues to operations and support teams.
• Proficient in technical writing and demonstrating various creative mechanisms to communicate to diverse audiences.
• Strong ability to assess urgency and prioritization and make good decisions based upon circumstances.
• Professional certifications such as CISA, CISSP, or similar.

Additional Information

McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.