Address
Form of work
SalaryWhat you get to do:
- Lead and inspire a large team of Sales Ambassadors within Retail, Vending, and Photo business units.
- Ensure Ambassadors are engaging guests and making a positive impact to service scores (GSAT).
- Foster a team environment and develop future leaders by sharing knowledge and being an example.
- Financial responsibility over assigned locations (revenue, labor management, expense controls).
- Assist with creating and activating incremental revenue opportunities.
- Oversee and participate in park cycle counts and annual physical inventory.
- Coach and course correct negative Ambassador behaviors, as needed.
- Turn a negative guest experience into a positive one, as needed.
- Communicate professionally and effectively with Ambassadors, Vendors, and Guests.
- Work with third-party Revenue Partners to drive revenue.
- Oversee and participate in store changeouts, and in-park event setups.
- Perform other duties as assigned.
What it takes to succeed:
- Bachelor’s degree in business management or hospitality preferred.
- Must have a minimum of three (3) years management and/or supervisory experience.
- Theme Park or high-volume retail experience preferred.
- Proficient in all Microsoft Office products.
- Must be able to interact and communicate effectively with Ambassadors, guests, and all levels of leadership.
- Must be a self-starter with excellent organizational and time management skills.
- Ability to multitask many projects/tasks at the same time and meet strict deadlines.
- Excellent problem solving and conflict resolution skills.
- Ability to adjust quickly to ever changing business demands.
What else is important:
- Available to work a varied schedule, to include early and late shifts, weekends, and holidays.
- In-park management = 70% of work time / Office duties = 30% of work time.
- Must be able to work indoors and outdoors, in varying weather, to include extreme heat.
- Position may be exposed to fumes, dust, odors, and extreme temperatures (cold and hot).
- Must be able to lift, push, pull and/or carry up to 50 lbs.
- Position engages in extensive walking and standing throughout entire work shift.
- Ability to climb/ascend ladders to varying heights.
- Ability to kneel, squat, bend floor-to waist/waist-to-overhead, reach overhead, grasp and fine hand manipulation tasks (use of tools/keyboard/writing).
- Ability to perform all types of cleaning duties, including use of cleaning chemicals.
