Manager, Media Operations

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Manager, Media Operations will have the exciting opportunity to oversee several of our content workstreams within the Program Operations team of Media Operations. The manager will be responsible for engaging with multiple workstream leads across the company and will oversee supervisors and operators that are managing fulfillment of content to both international licensees and clients. The manager will be responsible for day and date programming as well as high profile deliveries, and will have the opportunity to learn multiple monitoring and delivery systems (Lacuna, Landmark, Mediator, Translator) and engage with both internal and external partners.

The manager will be expected to guide their supervisors, ensuring that SOPs are created and updated across their teams, that operators are cross trained where appropriate and requests for updates and automation are flagged and championed accordingly. The manager will need to develop strong partnerships with our internal Media Operations teams- they will need to communicate and collaborate to prepare for fluctuations in volume, implement process changes and handle special requests. The manager will be trained to know and understand their numbers- they should be aware of volume changes across workstreams, rate card details for billing, defect tracking for improvement opportunities and SLAs of different types of content. The manager should be comfortable speaking up and escalating where necessary. Some of our favorite applications that the manager should be comfortable maneuvering in include powerpoint, salesforce, smartsheet and tableau.

While assigned to specific workstreams, the assignment could change based on business needs and the manager may be asked to assist on other assignments across the team pending bandwidth. There may be occasions around specific events or maintenances where the manager will need to be available and staff from their team accordingly.

Basic Requirements

• 4+ year of experience in a production, post-production or broadcast environment.
• 4+ years of experience in a job using computers and software applications including outlook applications (excel, outlook)
• 4+ years in a role requiring effective communication with diverse audiences.
• Successfully able to manage a high volume of emails while maintaining timely responsiveness

Desired Characteristics:

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: 51575226)
• Must be willing to work in Denver, Colorado
• Must be willing to work weekends and holidays as needed with advance notice

Additional Requirements:

This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $100,000 - $110,000 (bonus eligible)

anticipated posting closing April 22, 2024

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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