Address
Form of workThe Manager, Facilities Application Support oversees both project management and functional support for a range of technologies essential to the Facilities Management division. These technologies encompass applications commonly associated with an integrated workplace management system, covering maintenance management, work order management, capital project management, space management, move management, and scheduling. Major applications supported include, but not limited to, IBM Maximo, Archibus, Oracle Unifier.
Additionally, the Manager is tasked with managing the development of requirements and functional design documents, conducting data profiling and analysis for troubleshooting, configuring systems, testing system changes and releases, and handling production support activities.
Technology Management
Stay abreast of regulatory, technology and business trends impacting information management solutions, including the shift from on-premise to cloud solutions. Assist the Associate Director and/or Director and management team to prepare technology strategies and roadmaps to aligned workgroups and steering teams.
Talent Management
Ensure people, process and technology are in place to develop and / maintain reliable and effective technology platforms.
Service Delivery / Demand Management
Ensure clear and consistent communication within team and with other work units both inside and outside the department or division. Maintain working knowledge of customer's business processes & operations. Develop and implement system support processes that increase efficiencies and reduce delivery time to the customer.
Other duties as assigned
Education Required: Bachelor's degree.
Experience Required: Seven years of experience in information technology services, to include two years supervisory/management experience. May substitute required education degree with additional years of equivalent experience on a one-to-one basis. Successful completion of the LEADing Self Accelerate program may substitute for one year of required supervisory or management experience.
Preferred Experience: 5 years of supervisory experience in an application support role or other related IT discipline
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
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Additionally, the Manager is tasked with managing the development of requirements and functional design documents, conducting data profiling and analysis for troubleshooting, configuring systems, testing system changes and releases, and handling production support activities.
Technology Management
Stay abreast of regulatory, technology and business trends impacting information management solutions, including the shift from on-premise to cloud solutions. Assist the Associate Director and/or Director and management team to prepare technology strategies and roadmaps to aligned workgroups and steering teams.
Talent Management
Ensure people, process and technology are in place to develop and / maintain reliable and effective technology platforms.
Service Delivery / Demand Management
Ensure clear and consistent communication within team and with other work units both inside and outside the department or division. Maintain working knowledge of customer's business processes & operations. Develop and implement system support processes that increase efficiencies and reduce delivery time to the customer.
Other duties as assigned
Education Required: Bachelor's degree.
Experience Required: Seven years of experience in information technology services, to include two years supervisory/management experience. May substitute required education degree with additional years of equivalent experience on a one-to-one basis. Successful completion of the LEADing Self Accelerate program may substitute for one year of required supervisory or management experience.
Preferred Experience: 5 years of supervisory experience in an application support role or other related IT discipline
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
- Requisition ID: 166344
- Employment Status: Full-Time
- Employee Status: Regular
- Work Week: Days
- Minimum Salary: US Dollar (USD) 125,500
- Midpoint Salary: US Dollar (USD) 157,000
- Maximum Salary : US Dollar (USD) 188,500
- FLSA: exempt and not eligible for overtime pay
- Fund Type: Hard
- Work Location: Remote (within Texas only)
- Pivotal Position: No
- Referral Bonus Available?: No
- Relocation Assistance Available?: No
- Science Jobs: No
#LI-Remote
