Manager, In-Flight Services - Performance

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our 'ohanaand be a part of an exciting team of professionals dedicated to serving ourkama'āinaand introducing our islands to the world!
Position Summary
Reports to the Director, In-Flight Bases - Performance and is responsible for providing leadership, direction, and support to Flight Attendants to drive increased performance and a high level of engagement.
Key Responsibilities

• Communicate and administer company policies, procedures, departmental goals, and initiatives to Flight Attendants
• Manage attendance, performance, development, and disciplinary issues for Flight Attendants
• Act as Company Representative for disciplinary cases or grievances
• Investigate Consumer Affairs letters and Flight Attendant delays, and follow up in a timely manner
• Coordinate Flight Attendant impact during delays, gate changes, and irregular operations to achieve on-time departures and minimize delays attributed to In-Flight
• Liaison between In-Flight and other departments.
• Implement assigned initiatives
• Process improvement catalyst for In-Flight Bases
• Coordinate and participate in In-Flight engagement activities for Flight Attendants
• Provide administrative support for the base, including, but not limited to purchasing office supplies, awarding daily vacation, facilitating employee parking, maintaining crew facilities, and acting as a liaison with all airport entities
• Other Duties as assigned

Minimum Requirements

• High School diploma or equivalent education
• 2 years of management or equivalent In-Flight experience
• Working knowledge of federal and state leave employment laws and regulations
• Strong verbal and written skills
• Computer Skills (Microsoft Word, Excel, Outlook, PowerPoint)
• Able to professionally handle multiple tasks and meet all deadlines.
• Must be able to investigate incidents and discipline with dignity
• Must be able to obtain a Passport, SIDA badge, and Ramp License
• Able to work flexible hours including holidays and weekends
• Able to build and maintain relationships with Flight Attendants at the highest professional level

**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
*** In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.
Preferred Qualifications

• Bachelor's degree
• Experience working with collective bargaining agreements
• Flight Attendant experience

About Hawaiian Airlines
Now in its 95th year of continuous service, Hawaiian is Hawai'i's largest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawai'i and 15 U.S. gateway cities - more than any other airline - as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai'i. The carrier was named Hawai'i's best employer by Forbes in 2022 and has topped Travel + Leisure's World's Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai'i's hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available atHawaiianAirlines.com. Follow Hawaiian's Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian'sLinkedInpage.
For media inquiries, please visit Hawaiian Airlines'online newsroom.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)