Manager Field Service - East

BLUBERI VALUES:

• We Are the New School
• Clarity and Transparency
• Find It, Fix It, Own It
• Standard Operating Success
• Easiest Company to do Business With
• It?s A Team Sport
• Celebrate Wins, But Never Be Satisfied

About the Company

Headquartered in Las Vegas and backed by more than 25 years of industry experience, Bluberi is an inventive company that is dedicated to developing and delivering the highest quality casino gaming experience to players and operators. Our team is comprised of seasoned, multi-talented innovators who are focused on bringing gaming to life with entertaining games and high-performing cabinets. We are backed by the largest private equity fund in Canada with over $5 billion in assets under management and recently began expanding more aggressively into Class 2 and Class 3 markets with a potent growth plan. We are the risk-taking spirit of gambling and we add imagination and innovation to everything we create.

Bluberi gaming is seeking a Field Service Manager in the Oklahoma area. The Field Service Manager is responsible for directing the coordination, supervision, and management of the activities of Field Service personnel. These operations include the following: interactions with customers, human asset management and facilities management, as well as various managerial support activities. Please join us and be a part of our professional Field Service team.

Essential Functions

Customer Communications

• Deliver the highest level of customer experience through effective communications and professional service interactions with bluberi customers.
• Responsible for achieving the highest level of customer satisfaction with bluberi customers, regulators and partners. This is accomplished through scheduled visits to customers, establishment of productive working relationships with customers, resolution of outstanding issues and providing high service levels to the site.

Service Activities

• Direct and monitors all activities of the assigned Field Service staff
• Selects, supervises, evaluates and trains Field Service personnel
• Assist with Installations, setup, removals and reconfigure gaming products when necessary.
• Prepares budget and/or participates in budgeting process. Builds a business case to support funding needed to meet the department's goals
• Performs site audits/evaluations on a periodic basis to improve process and best practices for Field Service, field engineering and call center.
• Notifies the Director of potential personnel issues and assists in managing these personnel issues, which include employee relations, performance, corrective actions, terminations, etc.
• Selects, develops and evaluates personnel to ensure the efficient operation of the function
• Perform floor walk-throughs while on site at customer locations to observe bluberi games and ensure they are fully functional and properly configured. Take appropriate actions where necessary, taking necessary steps to correct equipment operations.
• Interfaces with vendors as needed. Negotiates as needed to improve service and lower costs. Demonstrates the appropriate communication techniques to build strong relationships, such as listening, asking clarifying questions and responding in professional and confident manner.
• Provides mentor and training to Supervisors and staff in best practice leadership.
• Handles escalated Bluberi customer issues or process improvements to support the overall business.
• Responsible for required daily paperwork, including Field service Reports, Time Sheets, Expense Reports

Internal Interactions

• Communicate effectively and efficiently with all assigned Field Technicians.
• Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department's attention.

Training

• Attend driver training and follow bluberi vehicle policy regarding the use and maintenance of the company vehicle.
• Attend continual training events and programs to maintain proficiency with servicing bluberi gaming equipment.