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SalaryJob Summary
The Facilities Operations Manager is primarily responsible for administering Special Projects along with building and equipment maintenance schedules, communicating daily with internal/external clients, project management, invoicing and providing regular updates and reporting. In addition, this role supports after hours and emergency needs for all restaurants. The Facilities Manager reports to the Facilities Director.
Responsibilities
o Handles all service requests including, but not limited to routing service requests/inquiries, troubleshooting via phone/email, data entry, work order processing, placing service calls to authorized vendors, liaising with property managers, and ensuring satisfactory issue resolution
o Interprets and applies blueprints, specifications, and technical manual as well as plans and layouts for buildings/structures
o Reviews daily, weekly, and monthly service reports
o Serves as systems administrator for internal Facilities systems including, but not limited to updating access levels and relationships, updating dashboards, and troubleshooting issues
o Administers the Preventive Maintenance Program including scheduling preventive maintenance, following up on service agreements and contract timelines
o Familiar with equipment warranties and manufacturer information
o Determines when items require repair/maintenance vs replacement
o Supports with the preparation and submission of bid documents to outside vendors
o Occasionally visits restaurants and performs indoor/outdoor onsite inspections and walk-throughs, staff training, ensures compliance with Company facilities and cleanliness guidelines, identifies facility needs, and captures images and documentation for record keeping and follow up
o Processes invoices, maintains accurate records, and analyzes spending to identify trends and opportunities
o Provides after hours support, respond to urgent calls and emergency situations, and participate in the creation of emergency preparedness plans
o Performs administrative duties as needed
o Preparing facilities for changing weather conditions
Qualifications
o At least 2 years of experience in facilities, maintenance, trades and/or property management preferably in the restaurant or hospitality industries
o Bachelor’s Degree preferred, or commensurate combination of education and work experience
o Excellent communication and interpersonal skills, including the ability to effectively communicate verbally and in writing at all levels
o Great time management, multi-tasking, and prioritization abilities with keen attention to detail and efficient problem-solving skills
o Able to project plan work including drawing sketches, scheduling services, and technical specifications
o Proficient with Microsoft Office tools, specifically Outlook, Word, PowerPoint, Excel; working knowledge of third-party ticketing systems a plus
o Experience with service channel a plus
o Builds and maintains effective working relationships with internal and external clients
o Strong organizational and project management skills (including cost projections) with the ability to meet deadlines in a fast-paced environment, and work well under pressure
o Working knowledge of a P&L, to include monthly and yearly budgets
o Ability to communicate in Spanish is a plus
o Able to travel 10% of the time
