Address
Form of work
SalaryWhat you get to do:
Hire, train and manage Event Services department coordinators including leading weekly Event Services meeting & distributing events once contracted to team based on workload, availability & experience
Provide project management of high profile / high volume events including private park buyouts, large scale events, new attraction openings, film shoots and industry functions
Liaison between park departments and external clients
Lead weekly catering meeting to review BEOs of upcoming events with Culinary team
Participate in bi-weekly interdepartmental meeting to ensure topline awareness of all incoming paid events, and any in-park activity that may impact the flawless execution of group’s plans
Participate in weekly Marketing task force meeting as contributing member of department
Perform various pre-event tasks including creating BEO, banquet check, ticket orders, FedEx, event diagramming, and post-event tasks including event recaps and final billing
Onsite coordination of events including private park rentals, corporate and school picnics, meetings and dinner parties, from event set-up through breakdown
Establish SOPs and event standards to provide highest level of customer satisfaction, helping to ensure retention and growth of business through referrals and repeat client events
Deliver post event surveys, and follow up to ensure all departments are receiving feedback on performance
Provide support in sales process, as needed (site inspections and FAMs)
Proactively monitor competitive venues and catering / event trends to identify opportunities for improvement
Maintain customer satisfaction to ensure retention and growth of business through referrals and repeat client events
Monitor post event survey data providing departmental feedback
Support training and mentoring of team ambassadors with Director of Sales
Work closely with Sales Team including events, groups and domestic resellers on new projects and planning
Perform additional duties as assigned
