Manager, Epic Upgrade Delivery

Job Title: Manager, Epic Upgrade Delivery
Department: Agency Business Applications
Location: Remote
About Acrisure:
Acrisure is a Fintech leader empowering businesses and consumers alike with unmatched financial solutions. The Company is headquartered in Grand Rapids, Michigan, and employs over 15,000 colleagues in 21 countries. It is distinguished by its dynamic culture, fast paced environment and determination to drive innovation at all levels of the business. Under the leadership of Co-founder, Chairman and CEO Greg Williams, Acrisure has grown from $38 million to more than $4 billion in revenue in just under ten years.
Acrisure connects clients to financial solutions through the best of humans and an AI platform. Acrisure's products include Insurance, Reinsurance, Cyber Services, Mortgage Origination and more to over 1.3 million clients around the world.
Additionally, Acrisure is committed to social issues such as children's health and DEI in financial services. Acrisure formed Evolution Advisors, a joint venture focused on providing access to financial services to minority-owned enterprises.
Responsibilities:

• Manage the review, testing, and documentation, of Epic software releases.
• Coordinate and schedule all software releases dates in multiple environments.
• Review and evaluate software documentation, technical guides, release notes, etc.
• Perform various types of testing, such as functional, non-functional, regression, integration, performance, usability, smoke, etc.
• Execute testing plans, procedures, and scenarios based on software requirements.
• Coordinate testing and approvals with cross functional testing teams.
• Submit change requests for scheduling releases including upgrades, updates, hot fixes, etc.
• Document and disseminate test results of executed test procedures and processes.
• Detect, log, and track software defects and inconsistencies.
• Develop and edit test plans and cases, when needed and ensure traceability to requirements and releases.
• Investigate and inquire with vendor support on unclear release notes regarding functions and operations of software applications.
• Ensure release notes are tested and documented with accuracy and thoroughness.
• Update testing documentation as required to ensure compliance with audit requirements.
• This description is not meant to be all-inclusive and may be modified from time to time at the direction of management.

Requirements:

• Advanced knowledge of Applied Epic insurance (AMS) software (SaaS) required.
• Experience reading, understanding, and translating software release notes and testing functionality of upgrades, updates, and hot fixes.
• Professional, organized, and strong communicator to all levels of the organization.
• Ability to work independently or in a team environment with good communication and problem-solving skills.
• Attention to detail and commitment to a high level of accuracy.
• Must be able to multitask and enjoy working in a fast-paced environment.
• Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point).
• Able to manage priorities and meet project deadlines.
• Competent with collaboration tools such as WebEx, Zoom or Teams
• Able to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

Education/Experience:

• 5+ years of Applied Epic system experience.
• 3+ Years of management or supervisory experience preferred
• P & C insurance licensed preferred.
• Possess strong administrative and computing skills, including Microsoft Office (Word, Excel, and Power Point).
• College degree preferred.

Benefits & Perks:

• Competitive Compensation
• Industry Leading Healthcare
• Savings and Investments
• Charitable Giving Programs
• Offering hybrid work option
• Opportunities for Growth
• Educational Resources
• Generous time away

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children's Health at Helen DeVos Children's Hospital.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.