Manager, Enrollment Services

Job TitleManager, Enrollment Services
LocationDelta Dental MI-Okemos-DDPM
Location SpecificsThis is a hybrid position, both in-office and remote.
Requirements

Position requires a bachelor’s degree in business administration or a related field, five years of experience in an insurance environment, and two years of leadership experience. Previous experience administering insurance eligibility and/or electronic data/file transfers preferred. Will accept any suitable combination of education, training, or experience.

Position requires knowledge of the insurance industry; strong verbal and written communication skills; and the ability to resolve complex problems using independent judgment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Description

This is a hybrid position, both in-office and remote.

Delta Dental of Michigan, Ohio, and Indiana is a leader in dental benefits, plus so much more.

We improve oral health through benefit plans, advocacy and community support, and our corporate giving builds healthy, smart, vibrant communities for all. We devote our time, talents and financial resources to improve oral and overall health, and we invest in initiatives that support youth, education, workforce and economic development.

We are a force for good--part of the reason why employees find working at Delta Dental fulfilling. Delta Dental companies nationwide comprise the Delta Dental Plans Association, which provides coverage to more than 83 million Americans and operates two of the nation's largest networks of participating dentists. For more, visit www.deltadentalmi.com and www.vibrantcommunities.com, and apply online at www.deltadentalmi.com/careers.

 

Job Summary: 

To plan, organize and manage the daily activities of the enrollment team in order to ensure that company and departmental strategic goals and objectives are met.

Primary Job Responsibilities:

1. Manages and evaluates department activities in order to ensure continuous improvement of programs and services.
2. Oversees the enrollment of group contracts, including systems, eligibility, and special requests.
3. Interviews, hires, develops, trains and evaluates staff in order to ensure accountability for the achievement of department goals and objectives.
4. Assists in the development and achievement of short and long term department strategy, goals, and objectives.
5. Assists in the development and monitoring of the annual departmental budget.
6. Develops, recommends, implements, and enforces policies, procedures, guidelines, and standards of operation.
7. Maintains relationships with customers, internal departments, affiliates, vendors, and other external contacts.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.