Manager, Direct Acquisition And Retention Performance

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.  With parent company Carnival Corporation, Princess has introduced Medallion Class Vacations. This award-winning innovation offers the fastest way to an effortless, personalized vacation.

We are seeking an accomplished and strategic Manager to oversee and lead our team. This is a remote position reporting to our Fort Lauderdale office. As the Manager, Direct Acquisition & Retention Performance you will be responsible for optimizing the business insights that support company performance, increase efficiencies drive business strategies. Your exceptional leadership, analytics expertise, and ability to develop and execute effective strategies will be instrumental in achieving Princess' growth objectives and delivering key insights to maximize company performance.
Here's a summary of what Princess is looking for in its Manager, Direct Acquisition and Retention Performance. Is this you?

Responsibilities

• Manage and develop a team of analysts focused on accurate, insightful, and real-time visibility into company performance.
• Own accurate and timely delivery of reports and analysis (recurring and ad hoc) for internal groups and external partners such as Direct Sales, Marketing, Revenue Centers, and Customer Journey.
• Own and lead Monthly Business Reviews and deliver actionable insights on metrics such as Pre-Cruise Revenue, Sales Performance, Lead Management, Customer Profiles and Behaviors, Strategic Revenue Performance and Offer Tracking.
• Proactively partner and collaborate with various stakeholders to enhance our insights for sales reporting across various data sources that enable efficient decision making across the business.
• Collaborate with key stakeholders to build out annual and monthly forecasts to track against in produced reporting/dashboards. 
• Work with strategic business partners to build performance insights and ongoing initiative tracking globally.

Requirements

• 5+ years of experience in Performance/Analytic roles
• 3+ years in a people management role.
• Deep understanding of performance metrics/KPI's combined with superior communication skills, both oral and written; understanding the "why" and "how" of data to be able to tell the story behind the data.
• Established track record of building reporting requirements and translating them into actionable insights and information, as well as making solid and clear recommendations to business leaders.
• Strict attention to detail and skilled at prioritizing work and capable of managing your time independently. 
• Advanced Excel skills.
• Experience with SQL (must have) and PowerBI (preferred for PowerBI)
• Must be legally authorized to work in the United States. Princess Cruises is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). 

Please note that this position can be 100% fully remote, US Only(please note that Princess Cruises is not setup to hire anyone in the following states: AR, DE, HI, ME, MN, MS, NE, NH, OK, SD, VT, WV, WY)

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• Flex Friday
• 401(k) 
• Employee Stock Purchase Plan
• Training& Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Salary Range: $83,200.00-$112,300.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
   

Our Culture... Stronger Together

Our highest responsibilities and top priorities are compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: 
https://www.princess.com/aboutus/culture-framework/.

Princess is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com
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