Manager, Content & Design - Dunkin'

The position will focus on the creation, enhancement, and maintenance of content including selecting templates, components, adding/editing content (copy, images, video, tagging, SEO metadata) using Adobe Experience Manager (AEM) to compose web pages for The Center Platform for Dunkin' and Baskin-Robbins based on brand guidelines, stakeholder input.

RESPONSIBILITIES

• Author all communications for The Center Platform
• Author content by selecting predefined templates and components to generate new content, or edit existing content, on a page
• Create experience fragments for personalization
• Work with subject matter experts to define their content/site needs and providing strategic recommendations for site optimization
• Act as a subject matter expert in the tools and processes required to manage, improve site experience and design for end users
• Optimize the authoring experience by leveraging the use of both out-of-the-box and custom components
• Work with subject matter experts to define their content/site needs and providing strategic recommendations for site optimization
• Gather requirements and assess content authoring needs of a given project
• Responsible for overall site health maintenance and improvements
• Identify site improvement opportunities and continuously validate user experience
• Define strategic business requirements for future platform enhancements which requires staying current on AEM updates and collaborating with 3rd party vendor
• Support development and implementation of new website functionality
• Collaborate with cross-functional to define strategy to convert PDF document to HTML

EDUCATION AND EXPERIENCE QUALIFICATIONS

• 4-year degree required
• 3+ years of professional experience developing and authoring websites, mobile apps, software, or other digital platforms.
• Comprehensive experience with Adobe Experience Manager (AEM) platform (DAM, sites, experience fragments) preferred.
• Technical writing experience is a plus.
• Adobe Experience Manager knowledge preferred.
• Asset management experience preferred.

REQUIRED KNOWLEDGE, SKILLS, or ABILITIES

• Bachelor's degree
• Comprehensive experience with Adobe Experience Manager (AEM) platform (DAM, sites, experience fragments) preferred
• 3+ years of professional experience developing and authoring websites, mobile apps, software, or other digital platforms
• Able to communicate confidently and effectively at all levels of the business and to various client groups, both verbally and in writing
• Excellent organizational/time management, attention to detail, and planning/prioritization skills
• An energetic team player and driven self-starter, with a positive mindset, excellent work ethic and excellent interpersonal skills
• Strong teamwork and collaborative capability
• Responsiveness to improving the user experience
• Proven ability to build relationships and work independently
• Ability to troubleshoot web front-end functionality issues
• Proficiency with Microsoft Office 365.

From chefs who create exciting new flavors to crew members who know exactly how you want your drink - we strive to keep our guests at their best here at Dunkin'. That's what America runs on. Come run with us!

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.

We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.