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Why Work at USAA?Are you looking to make a meaningful impact?
USAA has a crucial goal - supporting the financial well-being of millions of U.S. military members and their families.
While not all our team members have a military background, we are united in our dedication to giving back to those who served.
Together, we are focused on creating excellent experiences and driving real change for our members.At the core of our work are values such as honesty, integrity, loyalty, and service. These principles shape everything we do - from how we serve our members to how we collaborate internally. Join us and be part of something special.
The Manager, Claims Operations Role at USAA
We are on the lookout for a committed Manager to oversee a team of Auto Adjusters. This team specializes in managing non-injury auto claims and total loss cases.
In this position, you will lead a team responsible for assisting our members, finding suitable solutions as they investigate, evaluate, and negotiate claims.
What You'll Be Doing:
- Identify, measure, monitor, and control risks associated with business activities in line with risk and compliance policies.
- Review and assess the quality of claim files, offering feedback to team members when necessary.
- Provide coaching to help employees understand how their work contributes to overall claims and enterprise strategies.
- Proactively seek opportunities to enhance operational efficiency, member experiences, and processes.
- Create a conducive environment for success by overcoming obstacles, leading change, and championing improvement.
- Ensure optimal productivity by managing workload volumes, staffing, training requirements, and implementing effective solutions.
- Monitor work continuously to guarantee consistent process execution and compliance with guidelines.
- Handle escalations and make decisions based on established policies.
- Assist employees in skills identification and career development, serving as a subject matter expert for projects.
- Recruit, train, and coach claims employees to achieve results.
- Provide consistent coaching on claims handling and identify areas for process improvement and engagement enhancement.
Requirements:
- A Bachelor's degree or 4 years of relevant experience in addition to the required minimum years of experience.
- 6 years of progressive experience in customer service, operations, military, or leadership, including a minimum of 2 years in claims handling with proven proficiency.
- 2 years of direct team lead, supervisory, or management experience.
- Proficiency in using and interpreting data for decision-making.
- Demonstrated leadership, initiative, customer service, and claims handling skills.
- Acquisition and maintenance of a relevant insurance adjuster license within 6 months of employment.
Preferred Qualifications:
- Current experience as a Claims Manager/Supervisor.
- 2+ years of experience in handling Auto total loss claims.
- 2+ years dealing with complex non-injury auto coverage and liability matters.
- 2+ years of physical damage claims experience.
- Strong background in coaching and developing claims adjusters to achieve organizational goals.
- Military experience through service or as a military spouse/domestic partner.
The above description provides an overview of the primary job functions and is not an exhaustive list of all responsibilities.
What USAA Offers:
Compensation:
USAA evaluates market data and sets salary ranges to ensure competitiveness. Your salary is based on your experience and the market data, with variations depending on location.
The salary range for this role is:
$99,160 - $178,480.
Additional pay incentives may be available based on corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits:
USAA provides top-tier benefits focusing on physical, financial, and emotional well-being.
These include comprehensive health, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, generous paid time off including holidays and volunteer hours, as well as various wellness programs.
Moreover, our career planning and continuing education offerings support employees in reaching their professional aspirations.For more information on our exceptional benefits, please refer to our benefits page on the USAA website.
We welcome applications for this position on an ongoing basis; the posting will remain open until the role is filled.
USAA is an Equal Opportunity Employer.
All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, national origin, disability, or veteran status.
