Manager, Account Configuration Group (Acg)

What We Need
Corpay is currently looking to hire a Manager of Account Configuration Group (ACG) within our Corpay division. This position falls under our Implementations team and is located in Brentwood, TN (preferred). As the Manager of Account Configuration Group (ACG), you will lead a team responsible for the configuration of new accounts and customer training. Working collaboratively with associates across all departments, you will ensure that products and services are implemented in a customer-focused manner. This role requires the ability to manage multiple projects simultaneously and oversee the configuration of client accounts with the products they have purchased, including Purchasing, Travel and Entertainment cards, ePayables Virtual cards for AP payments, as well as Payment Automation. Your role involves ensuring consistency, accuracy, and compliance with established standards. This role reports to Director of Channel Implementations. Domestic US travel might be required.
How We Work
As a Manager, Account Configuration Group you will be expected to work in hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN
• Company-issued equipment
• Hands-on training
• Monthly home internet stipend

Roles Responsibilities
The responsibilities of the role will include:

• Lead, manage, and mentor Configuration technicians for their professional growth and effectiveness in customer liaison roles.
• Hire, train, and manage teams responsible for customer setup processes.
• Formulate and implement plans, policies, and documentation for consistent customer configuration and training experiences.
• Focus on scale and productivity in product adoption strategies.
• Benchmark, analyze, and report on Corpay's customer configuration operations for growth.
• Review customer configuration and activity reports, team metrics, and performance data.
• Build strong working relationships with key business leaders, colleagues, and the broader team.
• Serve as a key advisor for the Salesforce CRM system, aiding in measuring the success of the sales organization.
• Perform various miscellaneous projects and duties as assigned.

Qualifications & Skills

• Bachelor’s Degree in Business, Communications, or related field, or equivalent combination of education and experience.
• 8+ years of progressive strategic account or business management experience, including support, implementations, and customer success.
• Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Advanced experience with CRM or ticketing software.
• Extensive proficiency with automation tools and technologies, with familiarity in VBA, Python, and JavaScript languages being advantageous.
• Leadership skills, including team motivation, delegation, coaching, and performance management.
• Deep understanding of recruitment, training, compensation, and HR systems.
• Exceptional problem-solving abilities and creativity.
• Strong customer service orientation and strategic relationship-building skills.
• Demonstrated success in sales, marketing, and relationship management.
• Business acumen and ability to predict outcomes from both customer and competitive perspectives.
• Proficiency in administration and management principles, including resource allocation and performance assessment.
• Knowledge of computer hardware, software, and data-driven tools.
• Effective communication skills, both verbally and in writing.
• Commitment to fostering inclusivity, collaboration, and professionalism in the workplace.

Key Attributes of the Ideal Candidate

• A consultant by nature
• Intellectual Curiosity
• Takes ownership of problems by nature
• Solution Oriented (this challenge exists, and here are some potential remedies)
• Someone who is quick to catch on to processes and process changes
• A person who does not get intimidated easily by conflict and can face it head on in a professional manner
• Someone who can delegate effectively in a matrix management role
• A person who thrives in an environment of collaboration. A true team player by actions and not just words.
• Someone who can juggle multiple tasks and processes in various phases
• A person who when needed can think outside of the box

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
#LI-QB1 #LI-Hybrid #LI-Corpay

Internet reimbursement, Health insurance, Dental insurance, 401(k), Paid time off, Vision insurance, Employee discount