Managed Services Consultant

Are you looking for a high energy, strategic, and fast-paced position as a Managed Services Consultant?  Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.  We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent.  Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • 20%+ annual employee promotion and transfer rate
  • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech

The Managed Services Consultant is responsible for managing one or more recurring and/or one-time services in the Professional Services Managed Services portfolio.  This role will be responsible for onboarding process for new and existing customers and managing the day-to-day operations and processes for assigned services.  

WHAT YOU’LL BE DOING:

• Managing the customer onboarding process to ensure that customers are set up thoroughly and properly on the Relias solutions.
• Developing project plans, identifying scope, milestones, dependencies, timelines, and contingency plans
• Utilizing tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally
• Identifying and managing risks and issues, and working with internal teams for mitigation
• Leading customer workshops and training sessions.
• Providing status reports to customer, and ensuring project remains on schedule, within scope, and within budget
• Developing and fostering positive relationships and building rapport with customers
• Utilizing current and best practice implementation documentation and toolkits
• Ensuring that the project management database is kept up to date and all time is logged and project notes are complete
• Managing the day-to-day delivery of assigned services to new and existing customers.
• Providing technical support to customers throughout the duration of the engagement
• Conducting platform training sessions in various settings for internal and external customers as required
• Collaborating with Client Success (if applicable) on the ongoing management of the customer relationship as it relates to Managed Services
• Maintaining in-depth knowledge of the Relias Solutions and Platforms 
• Utilizing current and best practice implementation documentation and toolkits
• Assisting with developing and maintaining process documentation for Managed Services processes
• Assisting with updating department SharePoint site 
• Acting as liaison to other departments as assigned
• Other duties as assigned 

YOU’VE GOT WHAT IT TAKES IF YOU HAVE: 

• 1+ years in a service delivery environment managing customer facing projects or services
• 1+ years implementing SaaS based products and solutions and delivering training
• Experience with project management tools, methodologies, and software
• Experience delivering ongoing services in a technical, business process, or SaaS software environment
• Technical expertise in one mor more SaaS products or platforms
• Intermediate to advanced level of comprehension with Microsoft Office tools (i.e., Excel, Word, PowerPoint, etc.)
• Excellent communication and interpersonal skills
• Advanced time management skills and ability to prioritize
• Demonstrated ability to implement plans with a defined process, metrics, and desired outcomes to ensure strong focus and consistent execution
• Demonstrated ability to perform in a metrics-driven, process-based environment with high accountability

IT WOULD BE NICE IF YOU HAVE:

• Bachelor’s Degree
• Experience in a healthcare setting or onboarding healthcare customers
• Technical Knowledge of common application integrations (Text File, SSO, API/Web Services)
   

Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities.  Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute).  You would be expected to work in our Morrisville, NC Headquarters approximately 30 days/quarter. 

Company: Relias LLC 

Country: United States of America 

State/Region: North Carolina 

City: Morrisville 

Postal Code: 27560 

Job ID: 268897