Managed Services Consultant (Evenings And Overnight)

EAC Product Development Solutions (EAC) is a complete source for your product development needs. We provide the full suite of PTC product development software, and offer consulting, training, hardware, implementation, and engineering services to support every phase of the product development process. 

Position Overview - evenings and overnight hours Eastern Standard Time

The Managed Services Consultant will be responsible for maintaining and supporting CAD Data management tools for a variety of companies in a consultative role.  Tools include PTC's Pro/Intralink, Windchill PDMLink and Windchill ProjectLink.  The Consultant will be expected to assist customers in their regular monthly maintenance activities, Windchill patches and troubleshooting issues. 

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.

• Must be able to follow the established project plan and Statement of Work(SOW), deliver and manage implementations of PTC data management tools on time and within budget.
• Install and configure Windchill tools including 3rd party software as applicable to client solutions
• Maintain open and clear communication with clients during the timeframe of the SOW
• Provide remote administration of many customer Windchill environments - this to include but not limited to the following: system monitoring, reviewing systems logs for errors, review Oracle settings, system patches, clean up unreferenced files, maintenance build updates, performance tuning, and issue resolution.
• Provide customers with monthly status reports on system status.
• Effectively utilize PTC data management tools including at minimum Pro/Intralink, PDMLink, and ProjectLink.
• Other duties as assigned as company needs dictate.

An equivalent combination of education, training and experience will be considered.

• Bachelor of Science degree in technical field (Computer Science, MIS, Engineering)
• 0-2 years of experience managing product information or components of products with PTC tools
• 1-2 years system administrator experience (CAD, IT, Data Management)
• Experience with Hardware, Software, Operating Systems, Troubleshooting etc.
• Must have ability to work evenings, overnights, and weekends (Eastern Standard Time) to satisfy contract requirements
• Knowledge of PTC Suite of Products.
• Prefer Windchill PDMLink installation and System Maintenance experience.
• Prefer data management tools familiarity.
• Understanding of Product Data Management Business Processes
• Must have excellent verbal, written, and interpersonal communication skills.
• Must have ability to work with time-sensitive deadlines, multi-task, and meet the project and corporate goals while working in stressful situations.
• Must possess good organizational skills, be able to work independently with focus and discipline to achieve the customer and company goals.
• Ability to perform consistently with high collaboration and output.

COMPENSATION

Annual Salary $80-90 K 

BENEFITS

• Medical and dental insurance
• Employer Paid Short Term Disability
• Flexible PTO (take as you need, no accrual)
• Vision insurance
• 401(k) Plan
• Basic Life and AD&D and Disability Insurance
• Employee Assistance Program
• Paid Holidays

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Ability to work in a remote environment or in-office.
• Exposed to moderate noise levels.

PHYSICAL ABILITIES

Physical abilities that are commonly associated with the performance of the functions of this job.  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Light sedentary office work.
• Ability to travel to sites throughout North America as needed.
• Up to 10% overnight travel may be required.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.