Make Ready & Maintenance Specialist

In coordination with the Property Manager and Lead Maintenance Technician, the Make-Ready Specialist’s primary responsibility is to ensure that all vacated apartments are thoroughly restored to “market-ready” status in a timely manner and according to the manager’s timetable.

Duties and Responsibilities

• Inspects vacated apartments and completes checklists for each make-ready. Informs Lead Maintenance Technician and manager of needed services and repairs.

• Conducts all business in accordance with company policies and procedures, state and federal laws; e.g., OSHA ADA, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to apartments.

Qualifications

• Entry-level position; applicant must meet all physical requirements.

Work Hours:

• Minimum of 40 hours per week, 8:30 a.m. to 5:30 p.m. Monday through Friday. May be necessary to work weekends.

Education and training

• High School diploma or equivalent required.

• Ability to read, write, and speak English.

Must have valid driver’s license and automobile insurance.

Physical Requirements

• Ability to work a minimum of 40 hours per week and assist in case of emergencies.

• Can stand and walk or sit alternatively depending on specific needs of the day. Estimate 70-85% of time is spent on feet.

• Able to move equipment and appliances.

• Ability to work in a fast-paced environment, meet deadlines and multi-task.

• Have occasional need to perform the following physical activities:

  • Bend/Stoop/Squat
  • Climb Stairs and ladders
  • Reach above shoulder
  • Grasp/Grip/Turn tools and equipment to perform routine repairs.
  • Finger dexterity to handle tools.
  • Lift 1-35 Lbs. Note: Lifting and carrying items over 50 lbs. should be done using assistance from one or more persons. Examples of heaviest items lifted include washers/dryers, refrigerators, A/C units, abandoned sofas, etc.

• Good Vision – frequently need to see things clearly beyond arm’s reach. Constant need to see small detail when performing routine maintenance duties.

• Able to work in a fast-paced environment with positive attitude toward customer service.

• Performs duties under pressure and meets deadlines in a timely manner.

• Works as part of a team to complete assignments.

• Takes instructions from supervisors.

• Ability to problem-solve.

• Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.

• MUST be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally involve minor deviations. Needs ability to think rationally beyond specific set of instructions.Preventative Maintenance/Safety

• Routinely performs the following duties to restore the apartments to “make-ready” status:

• Checks and replaces light bulbs as necessary.

• Replaces or repairs windows, latches, screens, hinges, sliding glass doors, shelves, baseboards, mirrors, etc.

• Checks appliances to ensure good working condition; notifies Lead Maintenance Technician if needs repair or replacement.

• Assists in moving or changing appliances from apartments.

• Makes keys when necessary.

• Checks faucets sink plugs and repairs/replaces them as necessary. Replaces washers when needed. Performs exterior repairs to sinks, bathtubs, etc.

• Assists with painting duties when requested. Transfers paint from storage areas to apartments when painting is scheduled.

• Repairs or replaces curtains, mini-blinds, ceiling fans, etc.

• Repairs holes in walls, paints as necessary.

• Inspects bathroom tiles, performs repairs.

• Changes A/C filters.

• Operates carpet cleaning equipment to clean carpets.

• Replaces vacancy lock (if applicable) for new resident and changes PO BOX lock (if applicable).

• Makes new keys when requested.

• Assists in keeping grounds clean at all times and assists with maintenance when requested.

• Delivers notices to apartments.

• Reports supply needs to Property Manager and/or Lead Maintenance Technician.

General

• Physically walks the property on a frequent basis and removes litter, debris, and pet droppings from the grounds. It is especially critical that the following areas remain neat and free of litter at all times:

  • Laundry room.
  • Pool areas, tile, hot tub/spa, pool furniture.
  • Mail rooms.
  • Dumpster areas.
  • Recreation/park areas.
  • Grounds adjacent to the road, in front of the office.
  • Walkways to and from, and in-between buildings.
  • Parking lots and drives.

• Performs “trash-out” duties at vacated apartments each day. Removes all abandoned furniture, trash, and boxes. Transfers to dumpster or storage area, whichever is applicable.

• Transfers trash and other items left outside of dumpster into dumpster. Pick-ups and sweeps public areas. Keeps dumpster doors closed on windy days.

• Details property on a regular basis. Cleans and rakes under shrubs; shovels mud when necessary. Uses blower to keep sidewalks and walking areas clean of loose grass and brush.

• Repairs and replaces windows, screens, sliding glass doors, etc. Performs routine maintenance on property as requested by Property Manager or Lead Maintenance Technician.

• Assists with various physical tasks as directed; e.g., tearing down fences, digging post holes, carrying abandoned sofas, etc.

• Assists with “make-ready” duties when requested by the Property Manager or Lead Maintenance Technician.

• Helps clean and maintain storage areas.

• Performs interior and exterior painting duties when requested. Carries buckets of paint from storage area to work site.

• Completes minor and routine service requests when requested by manager and/or Lead Maintenance Technician. Follow procedures when service requests are performed.

• Changes locks, makes keys when directed.

• Distributes resident communications to residents; e.g., upcoming events, pest control notices, newsletters.

• Performs work area clean-up and safety related duties.

• Assists in keeping grounds neat and free of litter.

• Performs any additional duties assigned by Property Manager or Lead Maintenance Technician.Equipment Requirement:

• Required to wear back support belt, goggles when working with specific equipment, masks and gloves as tasks dictate.

Equipment/Machinery/Tools:

An employee in this position must be knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools, including:

• Cleaning Equipment –Mops, brooms, vacuum cleaner, and buffer.

• Hand Tools –Various wrenches, hammer, grips, saws, sledgehammer, snips, posthole diggers, etc.

• User-Moved Aids –Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders.

• Mechanical Equipment –Blowers, trimmers.

Safety Responsibilities

• Learns and complies with all company safety rules.

• Must use appropriate safety equipment always.

• Immediately reports any unsafe condition to Lead Maintenance Technician.

• Must be familiar with all safety features on equipment, machinery, or materials used for job duties.

• Must check with Lead Maintenance Technician if there is a question as to the safe procedure to be used for any job function.

NE Property Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, NE Property Management complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.