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Form of workJob Description
Our enterprise-level client is seeking to add a Major Incident Coordinator to work onsite in Celebration, FL. Please see below for full details:
Job Notes:
-3-6 month contact / extensions possible but not guaranteed
-ASAP start date
-Onsite in Celebration, FL.
-Drug & Background required.
Major Incident Coordinator may perform one or more of the following:
• Handle Major Incidents communication
• Executive level support troubleshooting and assistance
• Perform Disaster Recovery procedures during testing and outages
• Assist in leading a team of skilled IT Analysts; motivate them to ensure that they are providing world class customer service on all customer interactions, delivering on their commitments, and maximizing their potential.
• Understand the key measurements and what is expected of the analysts to ensure goals are met.
• Take escalation issues from customers.
• Take on some Supervisor Responsibilities when needed.
• Troubleshoots, via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
• Applies understanding and knowledge of information systems products and services to assist users
• Identifies, investigates, and researches user questions and problems as well as isolating and resolving information systems problems
• Receives and prioritizes issues and forwards using appropriate escalation procedures
• All other duties as assigned
Additional Qualifications:
- 2 - 4 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
- 2 - 4 years' work experience in customer services support.
- 3 - 5 years' experience supporting the following hardware and software: Active Directory, Exchange Admin, PC, Macintosh, iPhone, Printers. MS-Outlook, Windows, MS-Office 2013 and 2016 (Office 365).
- Must be able to work independently.
- Must be able to work a flexible schedule to accommodate Disaster Recover situations during off hours.
- Strong interpersonal skills when filling in for Supervisor.
- Strong analytical skills.
- Strong customer service skills.
- Ability to understand and follow oral and written instructions
- Strong English (verbal and written) skills.
- Typing skills essential
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: https://compiled.social/MergeITLLC
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Job Notes:
-3-6 month contact / extensions possible but not guaranteed
-ASAP start date
-Onsite in Celebration, FL.
-Drug & Background required.
Major Incident Coordinator may perform one or more of the following:
• Handle Major Incidents communication
• Executive level support troubleshooting and assistance
• Perform Disaster Recovery procedures during testing and outages
• Assist in leading a team of skilled IT Analysts; motivate them to ensure that they are providing world class customer service on all customer interactions, delivering on their commitments, and maximizing their potential.
• Understand the key measurements and what is expected of the analysts to ensure goals are met.
• Take escalation issues from customers.
• Take on some Supervisor Responsibilities when needed.
• Troubleshoots, via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
• Applies understanding and knowledge of information systems products and services to assist users
• Identifies, investigates, and researches user questions and problems as well as isolating and resolving information systems problems
• Receives and prioritizes issues and forwards using appropriate escalation procedures
• All other duties as assigned
Additional Qualifications:
- 2 - 4 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
- 2 - 4 years' work experience in customer services support.
- 3 - 5 years' experience supporting the following hardware and software: Active Directory, Exchange Admin, PC, Macintosh, iPhone, Printers. MS-Outlook, Windows, MS-Office 2013 and 2016 (Office 365).
- Must be able to work independently.
- Must be able to work a flexible schedule to accommodate Disaster Recover situations during off hours.
- Strong interpersonal skills when filling in for Supervisor.
- Strong analytical skills.
- Strong customer service skills.
- Ability to understand and follow oral and written instructions
- Strong English (verbal and written) skills.
- Typing skills essential
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: https://compiled.social/MergeITLLC
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
