Maintenance Engineer

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

In addition to competitive salary and bonus packages we also offer a comprehensive benefits program.

• Medical, dental and vision insurance
• Supplemental Medical insurance 
• Basic Life and accidental dismemberment
• Life insurance buy ups
• Employee assistance programs
• Competitive matching 401 k
• Pet insurance
• Hotel discounts program
• Paid time off

Come be a part of something bigger! 

Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: 

• Full Time employees have access to Medical and Dental insurance to fit your needs 
• Mosaic Learning Center (You can grow both personally and professionally through on-line webinars and self-study courses) 
• 401K match (Let us help you build your financial future) 
• Companywide Hotel Room Discounts (Who doesn’t love to get away?) 
• Paid Time Off 
• Employee Assistance Program (We are here to support you and your loved ones) 
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few 
• Many more! 

The Maintenance Engineer is responsible for maintenance repairs to the entire hotel facility; including hotel rooms, public areas, administrative offices, and meeting rooms. Repairs may include, but are not limited to, plumbing, electrical, heating and cooling, ventilation, furnishings and fixtures, painting, wall cover repairs, light carpentry, door and window repairs.  Job duties must be performed with the least amount of inconvenience to customers and employees.   

ESSENTIAL FUNCTIONS: (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.) 

• Attend to guest requests, inquiries and complaints relating to maintenance concerns and refers unresolved issues to supervisor or Manager on Duty in a timely manner. 
• Perform preventive/predictable maintenance and necessary repairs on all hotel equipment with minimum down time, including maintenance and repairs to laundry, boiler, plumbing, HVAC, electrical, meeting rooms and guest rooms. Maintain a record of repairs and maintenance requests in a shop log or document the assignment through the work order system. 
• Repair and maintain physical structure of establishment.  Perform minor and routine painting, plumbing, electrical wiring, and other related maintenance activities, using hand tools and power tools to ensure smooth operations of HVAC, refrigeration, natural gas. 
• Install and replace lighting fixtures and bulbs.  
• Maintain shop areas, spare parts areas, storage areas and inventories of materials, equipment and associated parts of the trade.  
• Visually inspect and test machinery and equipment. Listen for unusual sounds from machines or equipment to detect malfunction and discuss machine operations variations with supervisors or other maintenance workers to diagnose problem or repair machine. 
• Install and repair electrical wiring and electronic components of machinery and equipment. 
• Ensure that daily inventory of the department’s tools and equipment that are issued to the Maintenance Engineer in the en is completed prior to completion of the shift. 
• Fabricate and repair furniture and fixture. 
• Respond to all emergency situations including fire alarms, disasters, power failures, etc. and assist as needed. 

OTHER FUNCTIONS: 

• Ensure that services are coordinated to provide the best in guest satisfaction by maintaining contact via telephone or radio with other departments such as Front Desk and Housekeeping. 
• Assists in delivering and set-up of all new equipment such as televisions, mattresses, tables, chairs, etc.  
• Notify management concerning need for major repairs and report out-of-the ordinary issues and unsafe conditions immediately. 
• Assists in delivering and set-up of all new equipment such as televisions, mattresses, tables, chairs, etc. 

SUPERVISORY RESPONSIBILITIES:  Does not have supervisory responsibilities. 

QUALIFICATION REQUIREMENTS:  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. 

• Ability to detect malfunctioning equipment, discuss machine operations variables, diagnose problems and make repairs.  
• Ability to handle sensitive, confidential information discreetly and professionally  
• Ability to work independently with limited support 
• Excellent verbal and written communication skills 
• Strong detail orientation; ability to set priorities, multi-task and meet deadlines  
• Excellent problem-solving skills, including the ability to problem solve without direct supervision. 
• Proven ability to work effectively in an unstructured, fast-paced and constantly changing environment  
• Basic computer skills; knowledgeable in Microsoft Office Suite (Word, Excel) 
• Excellent time management and organizational skills 
• Understand and is able to read blueprints and wiring diagrams. 

EDUCATION and/or EXPERIENCE:  High school diploma or general education degree (GED); and minimum of two years trade related experience and/or training in mechanical, electrical, HVAC, plumbing, carpentry and building maintenance; or equivalent combination of education and experience. 

• Previous experience in a 4-to-5-star hotel (and the quality and services expectations associated therewith) preferred. 
• Minimum of one to two years of experience in hotel or related field preferred. 
• Multilingual skills are a plus. 
• Must have hands on knowledge of building mechanical systems and controls, energy management and building maintenance skills. 
• Basic knowledge of painting, drywall, HVAC and plumbing 
• General knowledge of machines and power tools. 

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. Ability to follow verbal and written instructions.  Ability to communicate well with guests and staff. 

MATHEMATICAL SKILLS: Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American weight measurement, volume, and distance. 

CUSTOMER RELATIONS SKILLS: Knowledge of principles and processes for providing customer service.  Must have assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques. 

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.  The employee is occasionally required to sit.  The employee must regularly lift and/or move up to 15-25 pounds, frequently lift and/or move up to 25-50 pounds, and occasionally lift and/or move more than 75 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. 

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.   

• While performing the duties of this job, the employee frequently works near moving mechanical parts and sometimes in outside weather conditions.  
• The employee occasionally works in high, precarious places and is occasionally exposed to wet and/or humid conditions and risk of electrical shock, and is required to operate hand tools.  
• The noise level in the work environment is usually moderate to loud.