Maintenance Account Manager - Ia

JOB SUMMARY

The primary responsibility of the Account Manager is to sell maintenance services and enhancements to existing customers while ensuring their retention with Weller Brothers by exceeding their expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty and competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job.

Account Manager Position Responsibilities:

• Retain and sell landscape maintenance contracts. Upsell plant and tree health care, landscape enhancements, and/or snow removal services.
• Make certain that property meets or exceeds the customer’s expectation and the company’s expectation in terms of appearance and beauty.
• Develop strong positive relationships with customers based upon clear, frequent, effective, professional, and timely communication, mutual trust and ability to meet or exceed their expectations.
• Execute site audits to provide enhancement and/or maintenance opportunities to the client and to provide feedback to the production teams.
• Prepare and present proposals in a timely and professional manner, according to company standards. Track all proposals in progress and aggressively pursue and follow-up to closure.
• Participate in various events, organizations, and industry associations for the purpose of networking and building relationships within the community..
• Develop community ties to enhance the brand of Weller Brothers.
• Monitor production (time/expenses) with Division Manager and production team and provide avenues to improve bottom line.
• Identify job site priorities and/or coordinate jobsite schedules.
• Provide excellent organizational management, leadership, and communication between client and production team.
• Promote high standards of for customer service, safety culture and a positive team environment
• Provide assistance in managing crew members as needed including performance management, addressing complaints, and planning, assigning or directing workload.
• Perform other duties as assigned throughout each season.. (Ex: snow removal)

General Responsibilities:

• Report time and productivity daily using LMN and CRM software.
• Keep and submit all receipts for material and fuel purchased.
• Put in the hours necessary to make sure the job is getting done on time including weekend and holidays if necessary.
• Maintain equipment. Responsible for getting all equipment to repair shops in a timely manner keeping in mind productivity.

• Make decisions that are in the best interest of the company.
• Other duties needed to help drive and fulfill the Weller Brothers Mission.

REQUIRED SKILLS/ABILITIES

• Strong ability to work independently with little direction
• Work and communicate professionally with customers and team members.
• Ability to prioritize and multitask
• Ability to coordinate multiple tasks.
• Utilize LMN, GIS, and other relevant applications for measuring data and estimating.
• Proficient in Microsoft Office and Google applications.
• Highly organized and detail-oriented
• Excellent time management skills
• Collaborative, positive attitude with eagerness to learn and assist where needed

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