Maintenance

Supervisor: General Manager

Purpose of Position: Maintenance personnel is responsible for maintaining the facility building and equipment. Preventative maintenance planned maintenance and unplanned maintenance throughout the hotel, including plumbing, electrical, pool, grounds, and landscaping. Greeting our guests and providing outstanding service during their stay.

Essential Functions:

1. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
2. Maintains a high level of professional appearance and demeanor.
3. Maintain the highest level of confidentiality in all areas.
4. Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers.
5. Ability to work independently and efficiently. Strong attention to detail.
6. Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests.
7. Demonstrate good communication skills and convey information and ideas clearly.
8. Ability to perform basic math, and understand financial information.
9. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security.
10. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things.
11. Practice good time management skills, completing preventive and routine maintenance according to schedule. Schedule work consulting with management for scheduling. Maintain proper records of all maintenance issues including preventative maintenance.
12. Complete all work orders on time keeping all rooms in service.
13. Maintain a proper level of inventory and keep storage areas and tools clean and organized at all times.
14. Maintain grounds as required, trash removal, parking lot maintenance, landscaping, lighting, and curb appeal.
15. Maintain pools if applicable, backwashing, maintaining chemical levels, and ensuring that all state and federal regulations are met, making health and safety a priority at all times. Maintain proper records.
16. Inspects fire extinguishers and fire suppression systems monthly. Identify and respond to any alarms, determine emergency status and report to the front desk or manager on duty.
17. Walks the property daily and makes note of any repair or maintenance issues that are yet to be addressed, prioritizing them with preventative, routine, and emergency maintenance issues.
18. Monitor energy conservation and make recommendations for improvements.
19. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
20. Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests.
21. Responsible for key control. Issues and receives both room keys and master keys.
22. Have basic knowledge of how to operate computer equipment, including Microsoft Office suite.
23. Assist in training of new staff.
24. Participates in and supports a positive, enjoyable work environment.
25. Holds an understanding of hotel products and services (i.e., food and beverage, recreation)

Performs other duties as assigned.