Mail Room Supervisor I

Are you passionate about planning, organizing, and coordinating office operations? Do you feel integrity, intelligence, and a drive to deliver key components to success? If so, we invite you to become Enlightened…

What We're Looking For...We are seeking a highly organized and detail-oriented Mail Room Supervisor to support the EZ-Pass processing center in Albany, NY. As the Mailroom Supervisor, you will be responsible for overseeing the daily operations of the mailroom, ensuring efficient and timely processing of incoming and outgoing mail. This is a leadership role that requires strong team management skills and knowledge of logistics and warehouse management. The ideal candidate will have a minimum of 2 years of Mail Room experience with at least 1 year of supervisory experience. If you are a motivated leader with a passion for efficiency and excellent organizational skills, we encourage you to apply for the position of Mailroom Supervisor today. Join our team and contribute to our mission of delivering elite customer service and exceptional mail services.

Work Schedule: Monday – Friday 8:00 am to 6:00 pm – Weekend work may be required.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Supervise and coordinate the activities of the mailroom staff.
• Plans, organizes, directs, and controls office operations.
• Work closely with onsite management staff to ensure that there is sufficient staff scheduled daily to properly process the incoming mail volume.
• Analyzes workflow and assignments to ensure operations run efficiently and all deadlines are met daily.
• Complete all daily reporting requirements as instructed.
• Provides direction to staff by answering questions and resolving problems.
• Responsible for training and development of all staff.
• Train new employees on mailroom procedures and safety protocols.
• Ability to maintain strict confidentiality.
• Understand and follow established business rules for all job duties.
• Provide staff support by performing data entry, mail scanning, and opening work when needed.
• Ensure that all of the mail that has been received that day will be completely processed prior to leaving daily.
• Stay updated on industry trends and best practices in mailroom operations.
• All other duties as assigned.

REQUIRED SKILLS & QUALIFICATIONS:

• Previous experience in a supervisory role in a mailroom or similar environment.
• Strong knowledge of logistics, 3PL (third-party logistics), and warehouse management principles.
• MS Office proficiency
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills
• Strong attention to detail to ensure accurate sorting and delivery of mail.
• Skilled at operating office equipment (i.e., personal computer, OPEX machine, etc.)
• Ability to work in a fast-paced environment with tight deadlines.
• Must be able to work a flexible work schedule and handle multiple tasks under pressure.
• Must be available to work Saturdays.
• Previous supervisory experience preferred.

Why Enlightened...We provide a work environment that is positive, challenging, and that supports employees’ commitment to their communities.

Equal Opportunity Employer: Enlightened is firmly committed to treating all employees, customers, and partners with fairness, dignity, and equality. This includes providing an equal opportunity work environment. We do not discriminate nor tolerate discrimination in any form to include discrimination or harassment based on age, sex, sexual orientation, ethnicity, culture, religion, disability, or financial status.