Mac It Support Technician

We are looking for an IT Support Technician to join our Chicago office. They will be tasked with providing support grounded in strong customer service to employees in our SF, Chicago, and Vancouver offices. They should be able to support their fellow teammates through their collaboration on tickets and projects. This person should be a self-starter who is dedicated to seeing issues through to completion. This person will be expected to come into the office in Chicago 5 days a week and primarily serve at our in-office IT service desk.

In this role, you can expect to

● Resolve IT Support incidents and service requests, Including troubleshooting hardware, software, and network issues

● Provide in-person support at our walk-up desk and occasional On call support on a rotating basis.

● Support primarily Mac and also Windows OS

● Asset Management: maintain inventory systems and provision hardware and software to new joiners.

● Partner with other departments to help push cross-functional efforts to completion

● Maintain a positive attitude in high-pressure situations while supporting employees at our walk-up service desk.

● Attendance in-person required 5 days/week.

To thrive in this role, you have

● 3-5 years of IT support experience

● Excellent verbal and written communications skills

● Healthy knowledge of macOS. Windows experience is strongly preferred.

● Experience supporting Okta, Slack, Zoom, Jamf, & Google Workspace. Experience with Oomnitza and Atlassian preferred.

● An openness to feedback & transparency, and a desire for authentic work relationships

● Success in team environments, demonstrating shared responsibility and accountability with other team members

● Ability to prioritize daily tasks and plan ahead

Skills:

Okta, Administration, Mdm, Jamf, macos, google suite, gsuite, zoom, av engineering, intune, knowledge base

Top Skills Details:

Okta,Administration,Mdm,Jamf,macos,google suite,gsuite,zoom,av engineering,intune,knowledge base

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.