Ma Care Coordinator - San Antonio, Tx

Panoramic Health
Come Join our team!! 

Are you ready to join a diverse, high-energy, fast-growing healthcare company? Join Panoramic Health! We are looking for an experienced Care Coordinator.  

Our Care Coordinators work onsite at our practice partner offices with our patients.

Who We Are and Why We're Different 

At Panoramic Health, our priority is healthy patients. We deliver better outcomes for patients and lower costs for everyone. We are the only value-based kidney care platform led by physicians, which uniquely qualifies us to care for patients holistically. We keep patients healthier longer - at home and out of the hospital. Our mission is to improve outcomes for patients by slowing disease progression and improving quality of life. We do this by putting nephrologists at the center of care and continuing to build on our data, analytics, and deep understanding of kidney care. 

Role Summary

The Care Coordinator is an integral member of the overall Circle of Care (CoC) Team delivering preventative, holistic care to patients with chronic kidney disease and kidney failure. Working under the direction and delegation of their RN Care Manager dyad partner, the Care Coordinator supports focused, high quality, coordination activities across the continuum of care. These coordination activities include, but are not limited to, transition of care support, panel management, appointment scheduling, hospital and community referrals, addressing gaps in care, health coaching, and support of various care campaigns. 

Responsibilities include:

• Collaborates with the RN Care Manager and clinical team to build relationships and manage a patient panel. Obtains, reviews, and screens patient lists for prioritization of proactive outreach and necessity of interventions.
• Provides transition of care management for   emergency room visits, hospital discharges, and skilled nursing/acute rehab transitions as required.
• Maintains timely, consistent, and professional written and verbal communication with all patients, providers, and members of the interdisciplinary care team. Utilizes warm handovers, as indicated.
• Reviews patient data and pertinent reports, identifies and closes gaps in care, including preventative care, vaccines, overdue diagnostic procedures and labs, co-morbid care gaps, and applicable screenings.
• Collaborates with practice-based care team to deliver campaigns to patients within Value-Based Care.
• Schedules urgent appointments and referrals to applicable hospital and community resources.
• Ensures appropriate cadence of routine nephrology, specialty, and primary care. Contacts patients who miss appointments, are overdue for services and/or need follow-up care based on risk assessment.
• Works in partnership with the RN Care Manager for patients that are off-track for an optimal dialysis start
• Collects and updates elements of the patient's past medical, surgical, social, and family history. Ensures documentation of depression screening and patient activation measures.
• Utilizes standard documentation and communication tools, such as standard messaging, workflows, and templates, to ensure consistent and accurate communication and health record documentation.
• Collaborates with RN Care Manager to conduct detailed medication review for applicable patients.
• Facilitates pre-visit planning, pre-visit labs and advanced access to care (same day appointments).
• Collaborates with nephrologist and other specialists in delivering and coordinating necessary care/services
• Acts as a patient advocate, liaison, and information resource; escalates all critical information to the RN Care Manager in a timely manner
• Monitors and updates plan of care, as applicable. 
• Provides culturally appropriate, structured education about chronic diseases, self-care management (diet, exercise, smoking-cessation, etc.), and applicable health coaching under the direction of the RN Care Manager.
• Answers inbound patient calls and utilizes warm handover for urgent requests.  Manages and responds to patients voicemails and messages.
• Respond to tasks and touchpoints and returns patient calls, as applicable.
• Adheres to established confidentiality, productivity, and quality standards.
• Coordinates incoming and outgoing information and performs other administrative tasks to support the team.
• Performs a majority of work time in-office with patients, providers, and other staff
• Perform other duties and responsibilities as required, assigned, or requested

Qualifications:

• High School Diploma or equivalent required.
• Medical Assistant degree, diploma, or certificate with 1 year of clinic experience.
• Medical Assistant with nephrology experienced preferred.
• Requires medical records experience/exposure.
• Broad understanding of physician front- and back- office practices, preferably in nephrology.
• Knowledge of medical terminology.
• Knowledge of HIPPA regulations.
• Knowledge of insurance carriers, copays, and eligibility verification.
• Knowledge of EHR/EMR systems, AthenaNet preferred.
• Requires working knowledge of Microsoft Office Suite.

Benefits:

• Health Insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off
• 401K

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