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** Candidates will be required to work 100% on-site in Richmond, VA. ** Our direct client has an opening for a Technical Support Analyst position # 715904. This position is for 5-12+ months, with option of extension, and will be worked 100% on-site in Richmond, VA. If you are interested, please submit the following:YOUR CURRENT RESUMEYOUR HOURLY RATE Below is the job description Resumes due ASAP Description: Candidate should have at least four years of hands on experience handling support of a large, diverse, and non-technical team. They will act as Tier 2 and 3 support to internal clients on a day to day basis and as backup to Client services, handling technical support for public facing clients during Elections and other high volume periods. Position includes acting as SME for relevant systems, prioritizing accurate and detailed system documentation for all assigned systems. Once familiar with the Commonwealth of Virginia framework, candidate will provide proposals for system changes and new systems to increase ELECT's efficiency and security. ELECT is an Agile environment. Experience with Agile, Microsoft 365, Jira, and Confluence, preferred. Required/Desired Skills: Provide 1st level support to ELECTs proprietary Voter Registration System and other ELECT systems - Required - 4 YearsMaintain ELECTs technical knowledge base, including updating and creating knowledge base articles - Required - 4 YearsProvide deskside support to ELECT staff, including hardware and software installation/troubleshooting - Required - 4 YearsAdminister access to ELECTs systems - Required - 4 YearsManage ticket queues, and follow up on open tickets - Required - 4 YearsAnswer System Support hotline to provide technical support and direction - Required - 4 YearsPerform other support-related tasks as assigned - Required - 4 YearsAbility to relay technical information to non-technical users - Required - 4 YearsPossess exceptional customer service skills - Required - 4 YearsMaintain Agency assets via ELECTs asset management system - Not-Required - 4 YearsAssist with special projects as needed - Required - 4 YearsWorking experience as a business systems analyst for small to medium projects (1+ years) is a plus. - Highly desired - 1 YearsAble to accurately define and capture project requirements, user stories and acceptance criteria is a plus. - Highly desired - 1 YearsBeing Analytical and able to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, and approaches - Highly desired - 2 YearsStrong working knowledge of Microsoft Office 365 Suite, ADO, JIRA, and Confluence is a plus. - Highly desired - 2 Years
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