Lottery Security/Operations Supervisor

Lottery Security/Operations Supervisor

The successful candidate will supervise Security/Operations (S/O) staff, which includes planning, assigning, reviewing, evaluating, coaching, and training tasks. The position oversees Lottery Draw and Instant Ticket Game life cycle operations. The incumbent assists the Lottery S/O Administrator with acceptance testing plans and monitors workflow. The incumbent conducts instant game/pack status analysis, reports findings, and provides recommendations. The position also installs new instant ticket games, troubleshoots game ticket security and operation issues, and assists in the development and exercise of the disaster recovery plan.Essential FunctionsEssential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Assists in overseeing the internal control functions for the regional lottery drawings to ensure accuracy of sales and winner data prior to transmission to headquarters.
• Transmits data to central headquarters and operates computer system to cutoff Lottery sales prior to drawings, inputs winning numbers, places game into an official status, and inputs pay amounts for jackpot games via the computer system.
• Ensures system and facility security for Lottery drawings; ensures drawing personnel perform functions as required.
• Conducts pre-drawing and random security checks. Determines, during the drawing, if the integrity of the drawing has been compromised and declares a misdraw. Identifies and corrects problems and holds another drawing based on pre-defined policies and procedures.
• Prepares or assists in the preparation of reports related to sales, winners and drawing operations. Provides feedback in the development of policies and procedures.
• Assists in tracking sales results and jackpot amounts to be used for proper control procedures and/or for use by others for sales analysis or revenue projections.
• Participates in Unit Acceptance Testing (UAT) of the Internal Control System (ICS). Reviews and analyzes data output to verify accuracy against vendor reports. Identifies discrepancies, logs and provides written detail of analysis for supervisor review.
• Prepares statistical reports for monitoring Player Information Line activity.
• Attends various training and seminars to increase level of competence and keep abreast of changes in the gaming industry.

Job Requirements

JOB REQUIREMENTS for Lottery Security/Operations Supervisor

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Two years’ experience troubleshooting, diagnosing, and resolving hardware and software issues involving computer systems and data networks.
• One year of experience performing statistical analysis.
• One year of experience in developing solutions and providing recommendations, guidance and direction to management/officials in accomplishing organizational and operations goals and objectives and identifying and resolving issues.
• Six months' experience developing and/or assisting in the development of Unit Acceptance Testing (UAT) plans.
• Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.
• Knowledge of disaster recovery and business continuity planning which includes knowledge of developing, designing, and implementing plans.
• Possession of a valid Driver's License (not suspended, revoked, or cancelled, or disqualified from driving).

Conditions Of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Applicant must complete satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment.

As a condition of hire you must possess a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving).

BenefitsTo learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

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Job Type: Full-time

Pay: $44,900.00 - $56,125.00 per year

Benefits:

• Health insurance

Schedule:

• Day shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Dover, DE 19904: Relocate before starting work (Required)

Work Location: In person