Lot Attendant

Larry H. Miller Dealerships' Job Description

Lot Attendant/Technician

Primary Responsibilities:

The Lot Attendant is expected to:

• Ensure vehicles are clean, secured, and organized as per the demands of the Dealership(s).
• Seek ways to continuously exceed employee, customer, and market expectations through business operations and efficiencies.
• Be a teacher to support the efforts of other employees to be successful.

Reports to: Lot Manager/ General Sales Manager

Essential Job Functions:

1. Ensure Maximum Productivity, Customer Service, and Cost Control.

• Wash, clean, and dry all cars as required and ensure they are ready for delivery to customers.
• Effectively communicate with technicians and dealership management to ensure the process is running smooth and the Dealership maintains a clean, organized, and safe environment.
• Inform service manager of any needed repairs and/or maintenance if discovered during cleaning.
• Ensure all vehicles are secured and locked prior to the close of business each day.
• Complete and maintain all Larry H. Miller Dealerships' required training.
• Maintain employee, customer, and vendor confidence and protect operations by utilizing discretion when handling sensitive and confidential information.
• Maintain ability to handle job stress and effective interaction with others in the workplace.
• Complete all other job duties as requested by management.

2. Operate with Integrity.

• Demand the highest ethical standards from self and others.
• Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships.
• Set an example of outstanding attendance, positive attitude, and professionalism, including an orderly and safe work environment.

Physical Demands:

• Work performed in a dealership setting due to the necessity to work in person with employees, customers, and vendors.
• Must be able to sit, stand, bend, reach, talk, hear, use hands and fingers, and move about facilities.
• Required vision includes close vision, distance vision, peripheral vision, and the ability to adjust focus.
• While performing the duties of the job, the employee is exposed to weather conditions precedent at that time.
• Required to lift up to a minimum of 50lbs.
• Ensure safe operation and transportation of all vehicles at all times and adhere to all OSHA and LHM policy requirements.
• Regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager is required.
• Regularly required to work various hours and frequently 40+ hours per week.

Minimum Qualifications:

1. Education, Experience, and Certification(s)/Training.

• High school diploma or the equivalent.
• Experience as a detailer preferred.
• Maintain valid driver's license and MVR record within company policy requirements.

2. Skills.

• Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others' reactions, and understanding why they react as they do.
• Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Information Ordering- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

3. Knowledge.

• Interacting with Computers- Using computers and computer systems. Knowledge of Microsoft Office products is required.
• Knowledge of Larry H. Miller Dealerships' current company management systems is desirable.
• Clerical- Administrative and clerical procedures and systems such as word processing, file and record management, and other office procedures and terminology.
• English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services.
• Hazardous Materials- General knowledge of proper procedures and safety measures for handling items that may contain hazardous materials.

General Standards:

To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability- Ability to adapt to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.

Selective Attention- Concentrate on a task over a period of time without being distracted.

Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems.

Interpersonal Skills- Maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things.

Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job.

Leadership- Ethical leadership and followership behaviors that promote Larry H. Miller standards and result in a cohesive and effective team.

Compliance- Understanding of and adherence to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies, or business partners.

Customer Service- Providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness, and cost-effectiveness.

Ethics/Integrity- Representing the Larry H. Miller Dealerships by conducting yourself in a professional and courteous manner that demonstrates integrity and avoids actual or perceived conflicts of interest while complying with company standards and business ethics.

Oral Communication- Clearly identifying and professionally expressing issues in positive or negative situations.

Planning/Organizing- Prioritizing and planning work activities and using time effectively.

Quality- Demonstrating accuracy and thoroughness and monitoring your work to ensure quality.

Dependability- Consistent, punctual attendance at work; following instructions; responding to management direction and soliciting feedback to improve performance.

Time Management- The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team.

Safety and Security- Observing safety and security procedures and using equipment and materials properly.

Company management reserves the right to add to, change or retract portions of this job description. Employee is required to adhere to the qualifications, duties, and conditions of any revised job description.