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Form of workJob Description
The Surety Division of Bankers Insurance Company offers unsurpassed service and quality to our agents. We are one of the largest providers to the Bail Bond industry and one of the fastest-growing providers of Contract and Commercial Bonds to businesses. Our knowledgeable and experienced staff of professionals share a vision of providing agents with superior customer service. Agents are full partners in our business. We grow, we succeed, and we profit together.
Our Core Values Include
Collaboration: working together is critical to achieving organizational goals.
Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.
Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.
Social Responsibility: we place charity and volunteer work at the core of our organization.
Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and ‘doing the right thing.’
Company Value Statements
In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:
Acting with the highest level of honesty, trust, character, and transparency.
Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.
Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
Approaching every challenge with creative energy, discovering unique solutions to maximize success; focusing on creating and delivering compelling customer value.
Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.
Summary/Objective
Monitor and manage extremely high-risk and terminated agents in all states where commercial surety bail bonds are written. Ensure that forfeitures and judgments are immediately addressed and resolved to prevent Bankers from suffering a financial loss. Locate, hire, and work closely with attorneys, court officials, and recovery agents to resolve judgments and other legal matters to mitigate any potential associated financial losses.
Essential Functions
Forfeitures/Judgments/Demands/Rules: 90%
- Handle forfeitures, judgments, demands, and DOI notices and/or inquiries by a given due date to avoid or mitigate financial losses to the company.
- Discuss collateral and confer with agents about the ability to pay bond forfeitures and any associated fees (attorney, recovery, court).
- Locate, hire, manage, and pay fugitive recovery agents. Confer with law enforcement.
- Communicate, confer, and negotiate with court clerks and the DA's office.
- Locate, hire, pay, confer, and work alongside attorneys.
- Review cases. Submit motions; file appropriate documentation with courts.
- Communicate with courts regarding the status of a bond forfeiture and upcoming hearings.
- Fulfill financial obligations to court to prevent or mitigate any additional pecuniary loss to Bankers or shutdown of business.
- Periodic travel to meet and confer with contracted agents deemed extremely high-risk and recovery agents.
Accounts Management: 10%
- Communicate with agents to discuss and resolve outstanding accounts receivable.
- Compose discrepancy notices and journal entries to balance accounts receivables.
- Prepare client vitals to assist in making decisions regarding recontacting, rate decreases, collateral withdrawals, terminations, underwriting limits, etc.
- Prepare lawsuit documentation.
- Review all incoming satisfactions to ensure accuracy.
- Provide clients with statistical information monthly.
- Communicate with agents about non or late reporting.
- Other projects as assigned.
Required Education and Experience
- 3+ years managing claims and losses
- 3+ years working accounts with minimal managerial supervision
- 3+ years' of operating in a high-pressure and fast-paced culture
