Long Distance Move Coordinator

Job Summary: As a Long-Distance Move Coordinator, you will be responsible for facilitating and coordinating all aspects of long-distance relocations for clients using a containerized moving system. This role requires excellent organizational skills, effective communication, and a keen attention to detail. You will work closely with clients, moving teams, and third-party service providers to ensure a seamless and stress-free moving experience.

Key Responsibilities:

• Client Communication:
• Act as the primary point of contact for clients throughout the moving process.
• Provide clear and timely communication regarding the relocation timeline, procedures, and expectations.
• Throughout the lead process, provide quotes for all long-distance related moves via, phone, email, texting and web-based applications.
• Coordination and Planning:
• Develop and implement comprehensive moving plans tailored to each client's needs.
• Coordinate logistics with franchisees, customers, and vendors for packing, loading, transportation, and unloading of belongings.

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• Vendor Management:
• Liaise with moving companies, transportation providers, and other service vendors to secure necessary resources.
• Negotiate contracts and agreements with vendors to ensure cost-effective and reliable services.
• Documentation and Record-Keeping:
• Maintain accurate records of all client interactions, agreements, and moving details.
• Ensure compliance with regulatory requirements and company policies.
• Problem Resolution:
• Address and resolve any issues or concerns that may arise during the moving process.
• Provide proactive solutions to minimize disruptions and meet client satisfaction.
• Budget Management:
• Assist clients in understanding and managing the costs associated with their relocation.
• Monitor and control expenses to stay within budgetary constraints.

• Quality Assurance:
• Implement quality control measures to ensure the safe and secure transportation of clients' belongings.
• Conduct post-move evaluations and gather feedback for continuous improvement.

Qualifications & Skills:

• Proven experience in logistics, coordination, or a related field.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Knowledge of moving industry regulations and practices.
• Problem-solving and conflict resolution skills.
• Proficiency in relevant software applications (e.g., logistics software, customer relationship management tools, Microsoft 365/Office).
• Highly coachable and positive attitude
• Personable and professional telephone manner
• Reliable with a high-level initiative/self-motivation
• Ability to contribute both as an individual and as a team player
• Desire to succeed in a competitive environment

Education: A bachelor's degree in business administration, logistics, or a related field is preferred. Relevant work experience may be considered in lieu of formal education.

Working Conditions: This role may involve occasional travel, irregular hours, and the ability to work under pressure to meet tight deadlines.

If you have a passion for ensuring a smooth moving experience for clients and possess the necessary skills, we invite you to apply for the position of Long-Distance Move Coordinator.

Go Mini’s embraces a diverse workforce and an inclusive culture as we believe diversity in the workplace reflects our society as whole and we are an Equal Opportunity Employer.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Danbury, CT 06810