Logistics Supervisor

POSITION SUMMARY

The Logistics Supervisor oversees the movement, distribution and shipment of raw materials, packaging materials and finished goods by supervising the internal transfers and domestic transportation while upholding customer satisfaction.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist the Transportation Manager in day to day Logistics operations to ensure customer requirements are met/exceeded, and collaborate regularly with the cross-functional team to improve the customer experience.
• Plan and coordinate the internal transfers, and the delivery and transportation of domestic orders to customers throughout the U.S.
• Plan and provide the daily schedule for the drivers and the warehouse in collaboration with the Transportation Manager.
• Manage all aspects of logging orders, routing, shipping and tracking outbound orders.
• Inform transporters for freight pick-up and ensure that cargo is routed appropriately.
• Prepare and verify the Bill of Lading (BOL).
• Monitor truck driver performance and keep track of their attainment rate.
• Assign tasks to the shuttle driver effectively to ensure productivity and efficiency is optimized.
• Forge strong partnerships and collaborate closely with external parties and internal departments (such as Sales Operations, Warehouse, Procurement, Sales & Marketing) to ensure streamlined and efficient operation.
• Monitor drop shipment process (FedEx, UPS, samples, etc.).
• Conduct research on the most appropriate shipping route and prepare the shipping and logistics documentation.
• Keep track of shipping status and provide updates for customers.
• Ensure complete orders are transported to meet distributor/customer needs. Ensure all orders are shipping on time and report schedule changes to appropriate parties.
• Maintain the transportation efficiency (KPI) in line with target.
• Generate reports to identify potential opportunities for cost saving and ensure consistent service quality for Over the Road (OTR) customers.
• Other duties as assigned.

COMPETENCIES

• Problem Solving
• Action Oriented
• Planning & Organizing
• Customer Focus
• Self-Development

SUPERVISORY RESPONSIBILITIES

This position will supervise a team of drivers. The Logistics Supervisor must carry out some supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. REQUIRED EDUCATION, SKILLS and EXPERIENCES
2. Associate's degree is required; Bachelor’s degree in Logistics or related discipline is highly preferred.
3. 3-5 years of hands-on professional experience in logistics; or equivalent combination of education and experience. At least 3 years of experience working with brokers (3PL), freight forwarder and trucking company.
4. Solid knowledge of the flow of supply chain and logistic processes (from order, invoices, to cash). Knowledge of Import/Export is advantageous.
5. Experience planning intermodal transportation, coordinating logistics and shipping directly to large retail chains and distributors, and handling high volume order fulfillment.
6. Must be self-motivated, results-oriented, and eager to take on challenges and accomplish goals on time.
7. Good interpersonal skills to build effective teams to drive results.
8. Able to define problems through data gathering and analysis to establish facts and draw valid conclusions.
9. Must be proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and ERP systems (SAP experience is preferred).

1. LANGUAGE SKILLS

• The individual must possess excellent written and verbal communication and presentation skills in English.

1. MATHEMATICAL SKILLS

• Ability to add, subtracts, multiply, and divides in all units of measure using whole numbers, common fractions and decimals.
• Ability to apply mathematical concepts to compute rates, discounts, percentages, and draw and interpret bar graphs.
• Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.

1. PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to use hands and fingers to handle or feel; and/or reach with hands and arms.
• Required to stand, sit, kneel, and walk when performing this job.
• Occasional lifting and/or moving up to 50 pounds may be necessary (e.g. moving products, supplies, materials or samples).
• Specific vision abilities required by this job include ability to adjust focus

1. WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The noise level in the work environment is usually light and moderate.
• The position is often in a typical office setting or at the plant and warehouse locations.
• This role is required to work in office during normal business hours to perform essential job functions and ensure smooth teamwork with others.