Logistics Customer Service Representative

Responsibilities for Logistics Customer Service Representatives may include, but are not limited to:- Managing NSA worldwide vehicle assets, to include the administration of funds for procurement and maintenance.- Initiating and executing all travel needs in association with official travel performed in support of the NSA mission.- Providing cafeterias and morale and welfare services support to the Agency workforce.- Performing functions related to inbound shipments of materials received by the Agency, which include unloading trucks, inspecting material for damage, reviewing paperwork, and in-checking materials.- Interacting directly with CONUS and OCONUS customers, acting as point of contact for any questions, status updates, complaints, concerns, etc. regarding any logistics function.- Performing contract activities, including assignment as a Contracting Officer Technical Representative (COR/COTR).- Assisting Agency employees with commuter and ridesharing options and parking, as well as official local travel requirements.- Placing traffic cones, stanchions, and other forms of vehicle and customer controls along roadways and in parking lots, as required for projects or events.- Staging and removing materials necessary to support Agency events.- Working outdoor Agency events, often including walking or standing for extended periods of time, and extended duty hours.- Providing support for all shipments, excess, and storage, and acknowledge all deliveries of accountable-property, and update information in the centralized database to maintain database integrity.- Performing statistical and graphical analysis on various aspects of resources management that could include the rate of execution of funding, size and cost, and success in obtaining appropriations for new program requests.- Managing accountable property and assisting in performing yearly inventories.- Providing superior Customer Service support to Agency customers.- Performing on the spot troubleshooting and decision-making.- Developing and completing spreadsheets; monitor statistics and formulate them into spreadsheets.

Job Summary

Do you have logistics experience and knowledge? NSA is looking for well-rounded, experienced logisticians that can meet and exceed customer expectations to meet mission objectives. Specific duties and assignments within Logistics will be dependent upon position availability at the time of candidate's clearance.

Qualifications

Entry is with a high school diploma or GED and no experience.Experience in working with basic office resources (e.g., e-mail, web browsers, word processors, and presentation graphics), administrative tasks, and/or Customer Service is desired.

Competencies

The ideal candidate demonstrates the following:- Customer Service- Accountability- Continual Learning- Resilience- Effective Communication- Decision Making- Problem Solving- TeamingKnowledge and experience in one or more of the following is desired:- General knowledge of logistics, supply chain management, warehousing, transportation- Skilled in working with people of all disciplines, grades, and competency levels and able to work in multiple databases simultaneously.- Readiness to perform any of the logistics responsibilities as determined upon final job offer- Advanced knowledge of food service consulting, design, operations, and equipment, and ability to effectively communicate/collaborate with management, architects, engineers, and vendor partners.- Warehouse duties to include sorting and moving materials, loading and unloading of materials and equipment- Ability to lift up to 70 pounds, and sit, stand, and walk for long periods of time- Automated systems (Desktop Systems, Navigation Systems, Internet/Intranet)

Pay, Benefits, & Work Schedule

Pay: Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position.Salary Range: $34,121 - $72,703 (Entry/Developmental)Salary range varies by location, work level, and relevant experience to the position.On the job training, internal NSA courses, and external training will be made available based on the need and experience of the selectee.Benefits: NSA offers excellent benefits to include relocation assistance, flexible work schedules, generous leave programs, paid personal fitness time, training and continuing education classes, health and life insurance, Federal Thrift Savings Plan (TSP), and a Federal retirement plan.Work Schedule: This is a full-time position, Monday - Friday, with basic 8 hr/day work requirement between 6:00 a.m. and 6:00 p.m. (flexible).

How to apply

Apply soonest, as job postings can close earlier than stated end dates due to changes in requirements. It is important to review and note the minimum qualifications, as only those applicants who meet the required qualifications will be contacted to continue the employment process. Please populate the resume tool to showcase any relevant work experience and education related to the position and answer any applicable screening questions. Information collected will be used to determine eligibility, and failure to provide accurate information may result in disqualification for this position.A confirmation email will be sent after submission of the first application and also after any future updates to submitted applications. **Due to time sensitive communications regarding applications, please ensure your spam filters are configured to accept email from noreply@intelligencecareers.gov. For job vacancies that include stated testing requirements, also include the following: @uwe.nsa.gov, @nsa.gov, and @pearson.com**U.S. Citizenship is required for all applicants. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. NSA is also committed to the promotion of diversity within its workforce. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph. Reasonable accommodations may be provided to applicants with disabilities during the application and hiring process where appropriate. Please visit our Diversity link for more information https://www.intelligencecareers.gov/NSA/diversity-and-inclusion.

DCIPS Disclaimer

The National Security Agency (NSA) is part of the DoD Intelligence Community Defense Civilian Intelligence Personnel System (DCIPS). All positions in the NSA are in the Excepted Services under 10 United States Codes (USC) 1601 appointment authority. DoD Components with DCIPS positions apply Veterans' Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you may be asked to submit documents verifying your eligibility.