Logistics Customer Account Manager (2Nd Shift)

POSITION SUMMARY --Analyze customer forecasts, orders, and shipping schedules to create a monthly sales budget for the MP&L, manufacturing, and finance departments. Interact with the customers’ production control team to ensure the company maintains satisfactory supplier scores and conforms to the OEM’s shipping requirements, EDI requirements, etc. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT— Must be willing and able to work in an environment exposed to elements that can include but are not limited to coolant, dust, mist, elevated noise, and uncontrolled temperatures.

ESSENTIAL FUNCTIONS

• Complete order entry, EDI review, and forecast development
• Contact customers by telephone
• Process return goods authorizations
• Coordinate delivery dates and shipping quantities with the internal and external customers
• Perform billing transactions, including appropriate tags, stickers and documentation
• Create reports of shipped products for OEM and customers
• Review company scorecards at assigned customers and maintain files to dispute discrepancies when necessary
• Evaluate material inventories to ensure items are available
• Communicate with Master Scheduler and Production Supervisor to ensure inventory and daily quantities
• Participate in customer meetings held onsite and at customer locations or by telephone
• Aid in warranty reduction, disputes, and replacement process
• Aid in product life cycle process continue through obsolescence
• Monitor and communicate customer specifications and changes in relation to designated customers
• Ability to stop the production line and/or prevent shipment of products due to nonconformance or potential nonconformance products to our customers
• Support the environmental policy with proactive process implementation, improvement suggestions, reducing waste, and acting on environment performance results and findings

SKILLS & ABILITIES

• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to work under pressure, while maintaining emotional and physical control
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent, to draw and interpret bar graphs, and calculate truckload quantities based on daily forecasts
• Ability to deal with problems involving a few concrete variables in standardized situations
• Ability to multi-task with multiple shipments

POSITION QUALIFICATIONS

Education: Associate's Degree preferred; Bachelor’s Degree in Management, Marketing, or Logistics would be an advantage

Experience: Two years accounting experience preferred

Computer Skills: Must demonstrate computer literacy; Proficient using Microsoft Office

Certificates & Licenses:

Other Requirements: Ability to support a Saturday morning and weekly night coverage rotationschedule as needed; Ability to travel in a group or on own when needed

Job Type: Full-time

Pay: $42,244.80 - $63,356.80 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Application Question(s):

• What are your hourly pay requirements?

Work Location: In person