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SalaryOrganizational Overview
The vision of the National Council for Mental Wellbeing is to make mental wellbeing, including recovery from substance use challenges, a reality for everyone. Despite overwhelming need, nearly 30 million people across the U.S. do not have access to comprehensive, high-quality, affordable mental health and substance use care when they need it.
Founded in 1969, the National Council is a membership organization that drives policy and social change on behalf of nearly 3,300 mental health and substance use prevention, treatment and recovery organizations and the more than 10 million children, adults and families they serve. We advocate for policies to ensure equitable access to high-quality services and support. We build the capacity of mental health and substance use treatment organizations. And we promote greater understanding of mental wellbeing as a core component of comprehensive health and health care. Through our Mental Health First Aid (MHFA) program, we have trained more than 3 million people in the U.S. to identify, understand and respond to signs and symptoms of mental health and substance use challenges.
The National Council is growing rapidly to meet this moment; both our budget ($77M) and passionate staff (260+) have grown more than 50% since 2020. In addition, while we maintain office space in Washington, DC, we are a remote-first organization, meaning our employees work remotely from their locations across the United States.
We are an equal-opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.
Position Summary
As the Logistics Coordinator, your role is critical for program function to ensure all Mental Health First Aid trainings are staffed appropriately and event information is accurate. The Mental Health First Aid training is an 8-hour course that teaches people how to help someone who is developing a mental health problem or experiencing a mental health crisis. The training helps participants identify, understand, and respond to signs of mental illness and substance use disorders. Using a “train the trainer” model, the National Council conducts hundreds of instructor trainings per year across the country.
To be successful in this role, you will be positive, resourceful, proactive, and efficient while maintaining an approachable and professional presence to internal and external audiences. You will have a passion for details, a strong customer service approach, the ability to think strategically, and communicate gaps quickly.
This is an individual contributor role with no direct reports. While this position can be done remotely from anywhere in the US, you will need to work our Washington, DC business hours of 8:30 AM to 5:00 PM ET.
Responsibilities
- Create and manage the training schedule and assignments of staff and contractors for approximately 10-20 courses each week
- Serve as main point of contact for live assistance during training sessions and provide support virtual support as needed by assisting with items such as payment, attendance, and direct candidate support
- Research travel arrangements for contractors and employees for TTT program, to include expense monitoring and monthly reporting
- Communicate all travel and accommodation information to instructors, managers, and other stakeholders, in a timely manner
- Ensure our travel processes are aligned to our business needs and make recommendations when needed
- Research to find best rates and ensures that travel needs are met within budgeted travel dollars
- Provide customer service support through Zendesk
- Ability to understand, apply, and explain rules, guidelines, and procedures to staff and contractors
- Special projects as needed
Required Qualifications
- 1-3 years of event planning or event coordination, including both in-person and virtual meeting planning
- Bachelor’s degree or equivalent experience in related field
- Exceptional organizational and time management skills
- Outstanding customer and interpersonal skills
- High level proficiency in Microsoft Office—MS Word, Excel, Access, and PowerPoint
- Experience using a scheduling software like Shiftboard
- Experience with using a CRM database and/or Learning Management System (LMS) or other comparable system
- Ability to perform at a high level in a fluid environment
- Results-oriented with a strong attention to detail
- Ability to work occasional evening and weekend hours
Preferred Qualifications
- 1-2 years project management experience
