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Form of workIGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
Responsible for developing a logistics strategy to optimize product delivery to customers.
Primary liaison between our Call Center, operations, Field Service group and Lottery sales team.
Enhances product workflow by analyzing and developing logistics plans that affect Field Service installs, removals, and available inventory.
Provide regular logistics plans updates to internal and Lottery management teams.
Creates Field Service dispatch cases as needed.
Creates and reviews procedures for distribution and inventory management to maximize customer satisfaction and minimize cost.
Operates across multiple functions and interfaces with internal and external customers and suppliers.
Coordinates the scheduling and dispatching calls within the field service team.
Directs telephone calls or written inquiries to appropriate personnel.
Redirects service calls to best align with priority and customer escalations.
Maintains vending key inventory, shipping replacement keys to retailers.
Associates Degree or related
2-4 years' experience
Customer service a plus
Strong verbal and written communications skills
Call Center, Fieldservice or Operations background and experience
Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $33,200 - $97,500. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.
