Locker Room & Pool Attendant

Job Title: Spa Locker Room and Pool Attendant

Job Pay Range: Pay Rate: $15.00-19.00 per hour inclusive of hourly pay rate + gratuities*

*$15.00-19.00 per hour based on $10.63 per hour base wage + gratuities; historically, this position averages gratuity earnings of $5.00-9.00 per hour.  Gratuities will fluctuate based on events and time of year.

This position always earns at least the current Colorado minimum wage $13.65 per hour

Job Summary:

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of the Spa team, you will warmly greet all spa visitors and guests, escort guests from public areas to locker and treatment areas, provide a tour and/or any assistance as needed. This person will also be responsible for maintaining fresh laundry, amenities, and supplies in locker areas.

Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

What you will be doing:

• Provide friendly and professional service to all internal and external guests and exhibit a positive attitude at all times
• Greet all guests and escort them to locker area, providing a tour and/or assistance as needed
• Provide visitors with a tour of the spa
• Offer refreshments or alcoholic beverages to guests
• Provide guests with a warm robe, sandals, and a locker and/or locker key
• Provide all spa guests with a Health History Questionnaire to complete before their service
• Maintain supplies and good presentation in all hospitality stations
• Inform Guest Service Associate Supervisor and/or Guest Relations Manager of stock needs and supply levels in locker areas
• Maintain clean lockers and locker areas to include all wet amenities
• Clean and replenish sandals as needed to ensure adequate supplies for guests
• Perform opening and closing procedures as listed
• Remove soiled laundry (robes and towels) throughout the day
• Restock clean linens and amenities as needed
• Maintain spa pools by vacuuming and checking temperatures. Report problems to Engineering as necessary
• Check chemical levels on all pools and hot tubs to ensure safe chemical levels for guest comfort
• Maintain orderly appearance at the pool and deck areas
• Perform cashier functions at the Spa Cafe
• Maintain all food and beverage standards and Health Department standards at the Spa Cafe
• Attend and participate in ongoing training, both formal and informal, needed to effectively perform job responsibilities
• Support fellow employees in the performance of their jobs, both operationally and administratively
• Be flexible and positive to changes required to enhance guest experience or to meet the fiscal needs of the organization
• Willingness to work in a fast-paced, team-oriented environment
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• Other duties as assigned

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Experience with accounting software and reservations processing systems
• Enthusiastic, friendly, and energetic team member who works well with others
• The employee is occasionally required to lift/pull/push up to 25 pounds.
• Strong interpersonal communication skills

*Reasonable accommodations will be made for individuals with disabilities*

Don't meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Why Choose The Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally.  By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits - Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development - We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.