Loan Servicing Officer

Loan Servicing Officer Opportunity at Stanford Federal Credit Union!

We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual yearning to make a difference, we are looking for individuals like you to join our team! Members really do come first at Stanford FCU because we are not-for-profit and owned by our members. Many of our members work for Stanford University or some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry.

Stanford FCU is a $4 billion company with a global reach—86,000 members in 90 countries and growing! Contact us to see what it’s like to work for one of the Bay Area’s Top Workplaces. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives!

Who YOU are:

• Perform daily work on the Real Estate/Member Business Lending servicing desk; ensures that all responsibilities of the desk are handled in a timely manner according to SFCU, investors, state and federal policies and regulations.
• Servicing functions including but not limited to daily loan payments and payoff processing, impound account activities, investor requirements, customer service.

What YOU’LL do:

• Respond to the day-to-day member Loan Servicing needs via multiple communication channels, including verification and acceptance of payments, printing and mailing requested statements, processing payoff demands, reconveyances, and other required documents.
• Impound accounts (escrow account setup, initial and annual analysis)
• Update, track, and monitor all taxes, impound accounts and advancing payment if delinquent. Pay all impound property taxes and insurance(s) to proper agencies.
• Verifies accuracy of investor accounts and performs monthly reconciliations of related accounts, assist with loan sales.
• Develops accurate, efficient, and timely preparation of investor reports and required investor remittances, including FNMA.
• MERS registration of new funded Real Estate loans
• PMI disbursements, notification, and cancelation requirements
• ARM interest rate charges are processed in compliance with the term of the Notes and federal and local laws.
• Audit new RE and CML loans for accuracy, verifies that adequate insurance coverage exists for all new funded loans in investor and credit union portfolio.
• Maintains real estate, and member business lending loan reports, documents and any other files required before and after processing.
• Interfaces with various credit union departments.
• Serves as one of the core system testers for the department to ensure timely testing of new software releases.
• Cross train with other loan service staff.

Some of our benefits for YOU:

• 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents.
• Quarterly incentives up to 10% of your salary (based on position)
• Employer 401(k) matching up to 5% plus additional annual discretionary contributions
• Education reimbursement up to $5,200/year
• Up to $500 per year in health/fitness benefits
• Employee recognition program with cash incentives
• Commute benefits up to $900 per year.
• Paid Sick Time accrues at two weeks per year.
• Paid Vacation Time accrues at three weeks per year.
• Paid Federal banking holidays (approximately 10 per year)
• Ongoing training and education, seminars, and conferences
• Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
• Waived fees and deposit bonuses on Stanford FCU accounts
• Flex health/transit plan availability
• Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources.

Stanford Federal Credit Union provides pay ranges representing its good faith estimate of what the Credit Union reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

If you are ready for this awesome opportunity (or know somebody who is) please contact us today!

Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions. Applicants that require work visa sponsorship or transfer will not be considered for employment. SFCU does not provide any relocation benefits for any positions.

Stanford Federal Credit Union is committed to equal employment opportunities, and a workplace that embraces diversity and inclusion for qualified individuals of all backgrounds.