Loan Processor/ Customer Service

SEGMENT: Operations

LOCATION: Eastman, Ga

CATEGORY: Full Time

SHIFT: Monday-Friday 8:00am – 5:00pm

DATE: October 30, 2023

SUMMARY

The position of Loan Processor is responsible for performing routine and intermediate duties related to consumer and

business loan applications; generates loan documentation for all types of loans; processes consumer, commercial and real

estate loan payments and advances on lines of credit; prepares DDA overdraft protection line documents; boards loans on

the Bank’s mainframe computer system; works daily insurance and monthly reports; distributes daily and monthly reports;

and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff

for new services.

Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.

ESSENTIAL DUTIES

1. Conducts account research to update customer’s complete banking relationship.
2. Processes consumer, commercial and real estate loan payments and advances.
3. Reviews loan approvals to ensure information is complete; follows up to obtain missing data; inputs data and generates loan documents on the loan documentation system or word processing software ensuring accuracy and completeness.
4. Boards completed loans on the Bank’s mainframe computer system and loan documentation software system.
5. Sets up and maintains credit and other files for documentation and compliance, vehicle title work and UCC filings.
6. Works with insurance policies and related reports; contacts agents; works closely with loan officers and customers to ensure proper insurance is received and maintained.
7. Analyzes and processes all incoming draws, reviews documentation for proper approvals and makes loan disbursements to voucher control company or borrower in accordance with contracts.
8. Monitors collateral addenda's and other tickler system to ensure proper receipt of UCC, Deeds of Trust, and Title Policy filings and other documentation.
9. Balances daily and monthly loan reports.
10. Answers the telephone; responds to routine loan officer or customer inquiries relative to account balances, loan balances and payoff requests.
11. Assists loan officers and other personnel to ensure proper related documentation is prepared and/or provided.
12. Closes paid loans and terminates collateral when applicable.
13. Corrects loan accounting system errors as necessary.
14. May process various loan reports and callbacks.
15. Provides effective Customer Service and assists in resolving problems within given authority.
16. Calculates loan pay off amounts for all types of loans.
17. Cross trains in all loan servicing functions.
18. May be required to perform official notary services.
19. Operates computer terminal or personal computer to process loan activity, determine balances, and resolve problems within given authority.

20. Types routine letters reports and forms.

21. Maintains files, copies and faxes documents, and orders and distributes supplies.

22. Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

23. Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the bank through outside activities.

SECONDARY DUTIES

The position of Loan Department Specialist II performs duties specific to the position and other functions as assigned.

SUPERVISORY RESPONSIBILITY

The position of Loan Department Specialist II is not responsible for the supervision of any employee(s)

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the

satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or

ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these

guidelines.

• High school diploma or certificate from college or technical school; and 1 year of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a credit or loan processing background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Basic level of work experience, knowledge and training in all loan servicing activities and terminology.
• Basic knowledge of related state and federal banking compliance regulations, and other Bank lending policies.
• Basic knowledge of title policies and related loan regulations such as RESPA, HMDA and other Bank lending policies on loans to directors.
• Basic skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
• Intermediate typing skills to meet production needs of the position.
• Intermediate math skills; calculate interest, commissions, proportions, and percentages; balance accounts; add,subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
• Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.
• Good organizational and time management skills.
• Ability to work with general supervision while performing duties.
• Current Georgia driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities