Job Description
- Positively impact the customer experience, while maintaining frequent communication and providing exceptional customer service.
- Maintain ongoing communication with staff throughout the entire loan process.
- Manage multiple loan files, collect, and record customer information, and ensure timely processing.
- Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans.
- Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department.
- Excellent customer service, and strong oral and written communication skills.
- Strong organizational skills, attention to detail, and ability to multi-task.
- At least 2 years of experience processing loans preferred.
- Working knowledge of real estate documentation, underwriting policies, compliance, and procedures, preferred.