Lifestyle Advisor (Sales)

Job Description

JOB SUMMARY

Under the supervision of the Director of Lifestyles, the Lifestyle Advisor is responsible for driving census growth into all areas of Glencroft’s 40-acre continuum of care campus, which includes Independent Living, Assisted Living, Memory Care, and the Skilled Nursing Facility. The Lifestyles Advisor will utilize their thorough understanding of Glencroft’s culture and Zoe Life to include the six pillars (Spiritual, Emotional, Physical, Social, Intellectual and Vocational) to discover prospects needs, empathize with their challenges and to connect personally with each prospect and their families to promote Glencroft’s offerings. The Lifestyle Advisor will possess a genuine interest in and concern for geriatric, chronically ill, and/or disabled persons

PRIMARY ACCOUNTABILITY

The Lifestyle Advisor will report to the Director of Lifestyle and partners with other department leads to ensure a smooth and seamless move-in process for all new prospects. The Lifestyle Advisor will exhibit professionalism and will possess and gain hands-on familiarity with all phases of the move in process, from initial contact with documented follow-through until the resident is settled into their home and community. The Lifestyle Advisor will show a genuine interest in and concern for geriatrics and or disabled persons. Must be able to communicate fluently in or to take or give direction or guidance in the English language.

ESSENTIAL FUNCTIONS

1. Regular attendance is considered an essential function of this position and is necessary for the efficient operation of the business.
2. All Lifestyle Advisors will be responsible for Saturday on-call rotation schedule.
3. Respond to all inquiries within 30 minutes of receipt (during business hours) 8 AM to 4:30 PM Monday-Friday. 10 AM to 3 PM on Saturdays.
4. Manage the CRM system, Enquire, by recording all phone calls, mailers, tours and conversations with contact history and clear notes of communication and essential actions taken with the details of the prospects decision making.
5. Develop business relationships community partners that continually increase response from referral sources resulting in move-ins.
6. Individual monthly goal of 200 outbound calls to prospects, 60 prospect tours, and home visits as necessary.
7. The Lifestyle Advisor team goal is 16 move-ins monthly. Required to collaborate with Community Support Services and assist, when necessary, regarding overall retention of current and existing residents.
8. The Lifestyle Advisor is required to initiate and discover touch points for each individual prospective resident and their families, exhibiting affective communication skills, via telephone calls, emails, tours, community events and activity invitations, or direct mail correspondence, etc. therefore creating an inviting atmosphere and welcoming impression of the Glencroft Center for Modern Aging Campus.
9. The Lifestyle Advisor is require to partner with the appropriate department leader to understand and evaluate appropriate levels of care and service potential for each prospect and their families.
10. Complete all assigned move-in paperwork, gather required signatures, and secure monies as appropriate. Make introductions to move in coordinator and communicate next steps to the prospect and their families.
11. Attend and participate in all the community’s activities and events as time allows.
12. Perform other duties as assigned.

Company Description

We are Friendship Retirement Corporation dba Glencroft Center for Modern Aging, we are a faith based non-profit Continuum of Care Retirement Community (CCRC) doing business in Glendale Arizona since 1970. Glencroft is the premier provider of affordable services enriching quality of life for everyone at every stage of life. We serve Independent Living, Assisted Living, Memory Care and have a Skilled Nursing Facility on our 40-acre campus. Caring for over 800 residents with approximately 400 employees.

Glencroft embraces a close knit culture amongst our residents and employees; join Arizona’s premier senior service provider.

Benefits

• Health Insurance
• Dental
• Vision Insurance
• 401(K)
• Paid Time Off
• Life Insurance
• Employee Assistance Program